IT Support Specialist — Networking & Microsoft Pro

Eurotechme; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

EuroTech is looking for an experienced Level 1–2 Technical Support Specialist to provide day-to-day IT support across user devices, networking, Microsoft platforms, servers, storage, and backup systems. Join a UAE-based technology solutions provider committed to quality and customer-focused service, with strong partnerships and a track record delivering projects for government and enterprise clients.

You will troubleshoot LAN/WAN, Windows/macOS, Active Directory, and Microsoft 365, manage

Qualifications

• 5+ years in IT support role
• CCNA/MCP/MCSA/Azure certifications or equivalent
• Strong TCP/IP networking knowledge
• Experience supporting Windows Server and Microsoft 365
• Proficient in Windows and macOS
• Excellent English communication skills

Responsibilities

• Provide Level 1 and Level 2 technical support to customers and end users
• Respond to, manage, and resolve support tickets in accordance with agreed SLAs
• Deliver high-quality remote and telephone-based customer support
• Troubleshoot LAN, WAN, Internet, VPN, and general network connectivity issues
• Diagnose IP addressing, subnetting, VLAN, DNS, and DHCP-related issues
• Support and troubleshoot Windows Servers, switches, firewalls, storage, and backup solutions
• Administer and troubleshoot Active Directory Domain Services, user accounts, permissions, and Group Policy
• Support Microsoft 365 services and common user access issues
• Troubleshoot Windows and macOS desktop operating systems and applications
• Escalate complex technical issues to senior engineers or third-party vendors where required
• Maintain accurate ticket notes and technical documentation
• Assist with user onboarding, device configuration, and general IT administration

Skills

Fluent in English

Excellent communication

Education

CCNA, MCP, MCSA, Azure certifications

Job description

EuroTech is looking for an experienced Level 1–2 Technical Support Specialist to provide day-to-day IT support across user devices, networking, Microsoft platforms, servers, storage, and backup systems. Join a UAE-based technology solutions provider committed to quality and customer-focused service, with strong partnerships and a track record delivering projects for government and enterprise clients.

You will troubleshoot LAN/WAN, Windows/macOS, Active Directory, and Microsoft 365, manage