Senior IT Support Engineer — Windows, AD, VPN & ITSM

Tech-Ecs, Llc; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Tech-Ecs, Llc is seeking an IT Support Engineer in Dubai, UAE. The role requires 7–8 years of hands-on experience in L1/L2 IT Support or Service Desk operations, with strong knowledge of Windows OS and Microsoft 365, and proficiency in Active Directory and user access management.

The ideal candidate will understand networking fundamentals, VPNs, and remote troubleshooting, plus experience with ITSM ticketing systems and SLA management. Endpoint security knowledge is also essential.

Qualifications

• 7–8 years of hands-on experience in L1/L2 IT Support or Service Desk operations.
• Strong knowledge of Windows OS and Microsoft 365.
• Experience with Active Directory and user access management.
• Understanding of networking fundamentals, VPN, and remote troubleshooting.
• Experience with ITSM/ticketing systems and SLA management.
• Knowledge of endpoint support and IT security practices.

Skills

Windows OS

Microsoft 365

Active Directory

Networking fundamentals

VPN

ITSM/ticketing systems

SLA management

Endpoint security

Job description

Tech-Ecs, Llc is seeking an IT Support Engineer in Dubai, UAE. The role requires 7–8 years of hands-on experience in L1/L2 IT Support or Service Desk operations, with strong knowledge of Windows OS and Microsoft 365, and proficiency in Active Directory and user access management.

The ideal candidate will understand networking fundamentals, VPNs, and remote troubleshooting, plus experience with ITSM ticketing systems and SLA management. Endpoint security knowledge is also essential.