IT Support Pro: End-User Tech & Service Excellence

e7 Group; Abu Dhabi; On-site; AED 220,000 - 331,000; Full time

Job summary

e7 Group is seeking a customer-focused Specialist - IT Support to provide reliable day-to-day technology support across the organization. You will resolve incidents, support end-user devices, manage service requests, and help ensure IT services’ availability.

Responsibilities include first/second-level support, asset tracking, and collaboration with infrastructure and cybersecurity teams to maintain service continuity.

Qualifications

• Requires a Bachelor’s Degree or Diploma in Information Technology, Computer Science, Information Systems, Computer Engineering, or related field.
• 3–5 years of IT Support, IT Operations, Service Desk, or End-User Computing experience in a medium to large organization.
• Strong knowledge of Windows, Microsoft 365, Active Directory, end-user computing hardware, and enterprise productivity applications.

Responsibilities

• Provide first and second-level technical support for end-user devices and IT services.
• Diagnose and resolve hardware, software, network, and access issues within SLAs.
• Install, configure, and troubleshoot desktops, laptops, printers, mobile devices, and collaboration tools.
• Log, classify, and track incidents and service requests in the ITSM platform.
• Assist with user account administration, password resets, and onboarding/offboarding requirements.
• Maintain IT asset inventories and support system upgrades and maintenance.

Skills

Windows 365

Active Directory

End-user computing

ITSM processes

Networking basics

IT security practices

Customer service

Education

Bachelor's Degree or Diploma in IT/CS/IS/Engineering

Tools

ITSM platforms

Job description

e7 Group is seeking a customer-focused Specialist - IT Support to provide reliable day-to-day technology support across the organization. You will resolve incidents, support end-user devices, manage service requests, and help ensure IT services’ availability.

Responsibilities include first/second-level support, asset tracking, and collaboration with infrastructure and cybersecurity teams to maintain service continuity.