Specialist - IT Support

e7 Group; Abu Dhabi; On-site; AED 220,000 - 331,000; Full time

Job summary

e7 Group is seeking a customer-focused Specialist - IT Support to provide reliable day-to-day technology support across the organization. You will resolve incidents, support end-user devices, manage service requests, and help ensure IT services’ availability.

Responsibilities include first/second-level support, asset tracking, and collaboration with infrastructure and cybersecurity teams to maintain service continuity.

Qualifications

• Requires a Bachelor’s Degree or Diploma in Information Technology, Computer Science, Information Systems, Computer Engineering, or related field.
• 3–5 years of IT Support, IT Operations, Service Desk, or End-User Computing experience in a medium to large organization.
• Strong knowledge of Windows, Microsoft 365, Active Directory, end-user computing hardware, and enterprise productivity applications.

Responsibilities

• Provide first and second-level technical support for end-user devices and IT services.
• Diagnose and resolve hardware, software, network, and access issues within SLAs.
• Install, configure, and troubleshoot desktops, laptops, printers, mobile devices, and collaboration tools.
• Log, classify, and track incidents and service requests in the ITSM platform.
• Assist with user account administration, password resets, and onboarding/offboarding requirements.
• Maintain IT asset inventories and support system upgrades and maintenance.

Skills

Windows 365

Active Directory

End-user computing

ITSM processes

Networking basics

IT security practices

Customer service

Education

Bachelor's Degree or Diploma in IT/CS/IS/Engineering

Tools

ITSM platforms

Job description

We are seeking a customer-focused and technically skilled Specialist - IT Support to provide reliable day-to-day technology support across e7 Group. This role is responsible for resolving technical incidents, supporting end-user devices and enterprise applications, managing service requests, and helping ensure the availability and continuity of IT services across the organization.

Key Responsibilities

• Provide first and second-level technical support for end-user devices, enterprise systems, business applications, and IT services.
• Diagnose and resolve hardware, software, network connectivity, application, and access-related issues within agreed service levels.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, video conferencing equipment, and other workplace technologies.
• Support Microsoft Windows, Microsoft 365, Active Directory, collaboration tools, and approved enterprise applications.
• Log, classify, prioritize, and track incidents and service requests through the IT Service Management (ITSM) platform.
• Support user account administration, password resets, access provisioning, and employee onboarding and offboarding requirements.
• Maintain accurate IT asset inventories, including hardware, software, licenses, and peripheral equipment.
• Monitor IT systems and services, perform routine operational checks, and support system upgrades and maintenance activities.
• Coordinate with infrastructure, applications, cybersecurity teams, and external vendors to resolve technical issues and maintain service continuity.
• Maintain technical documentation and contribute to continuous improvement initiatives that enhance IT support and the overall user experience.

Requirements

• Bachelor's Degree or Diploma in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.
• Minimum 3-5 years of experience in IT Support, IT Operations, Service Desk, or End-User Computing within a medium to large organization.
• Strong knowledge of Microsoft Windows, Microsoft 365, Active Directory, end-user computing, hardware, printers, mobile devices, and enterprise productivity applications.
• Experience using ITSM platforms and working with incident management, service request fulfillment, and IT asset management processes.
• Working knowledge of networking fundamentals, user account administration, endpoint troubleshooting, and IT security practices.
• Strong troubleshooting skills with the ability to diagnose and resolve hardware, software, connectivity, and application issues.
• ITIL Foundation certification is preferred.
• Certifications such as Microsoft 365 Fundamentals, Microsoft Certified credentials, CompTIA A+, Network+, or equivalent are desirable.
• Strong customer service, communication, analytical, documentation, and organizational skills.
• Experience supporting users within manufacturing, logistics, or industrial environments is an advantage.

Join e7 Group and be part of a dynamic organization committed to excellence, innovation, and sustainable growth across diverse industries.