Desktop Support Engineer: Onsite & Remote Troubleshooting

GMG; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

GMG in Dubai is seeking a Support Engineer to provide hands-on end-user IT support, covering desktops, laptops, printers, and peripherals. You will handle incident response, account management, asset tracking, and documentation to ensure smooth daily operations.

The role requires 2–3 years in desktop support or helpdesk, with strong problem-solving skills and familiarity with AD, Office 365, and basic networking.

Qualifications

• Bachelor's degree or diploma in IT or related field, or equivalent practical experience.
• 2–3 years of experience in desktop support or IT helpdesk.
• Hands-on experience with AD and Office 365 administration.

Responsibilities

• Provide on-site and remote support for desktop/laptop systems, printers, and other peripherals.
• Perform regular system updates, software installations, and patches; ensure security measures are active.
• Diagnose and resolve hardware failures and software malfunctions; coordinate with vendors for replacements.
• Assist in managing user accounts, permissions, and access in Active Directory or equivalents.
• Maintain records of support tickets, troubleshooting steps, and resolutions.
• Track and maintain IT equipment inventory; support asset deployment and reclamation.

Skills

Desktop support

Active Directory

Office 365 administration

Windows troubleshooting

macOS troubleshooting

Networking basics

Education

Bachelor's degree or Diploma in IT/CS

Equivalent practical experience

Tools

Ticketing systems

Remote support tools

Monitoring software

Job description

GMG in Dubai is seeking a Support Engineer to provide hands-on end-user IT support, covering desktops, laptops, printers, and peripherals. You will handle incident response, account management, asset tracking, and documentation to ensure smooth daily operations.

The role requires 2–3 years in desktop support or helpdesk, with strong problem-solving skills and familiarity with AD, Office 365, and basic networking.