IT Support Engineer

NMC GROUP SERVICES.; Al Ain; On-site; AED 67,000 - 123,000; Full time

Job summary

NMC GROUP SERVICES. in UAE is seeking an experienced Endpoint Support professional to install, configure, maintain and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.

You will provide first-level support for business applications, manage tickets, assist with password resets, and coordinate with vendors for hardware issues while ensuring adherence to SLAs and IT security standards.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 2–5 years of experience in IT support, helpdesk, or desktop support.
• Hands-on experience troubleshooting desktops, laptops, printers and endpoint devices.
• Experience providing first-level support for enterprise applications.
• Familiarity with Windows OS, Microsoft Office, and common IT tools.
• Basic knowledge of networking concepts, Active Directory, and remote support tools.

Responsibilities

• Install, configure, maintain and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Perform OS installation, software deployment, upgrades and patch management.
• Respond to user incidents and service requests through ticketing systems, email, phone or in-person support.
• Escalate unresolved issues and ensure timely ticket closure per SLA.
• Coordinate warranty claims and vendor support for faulty hardware.
• Maintain inventory records and document IT procedures and manuals.

Skills

Endpoint support

Helpdesk

Windows OS

Microsoft Office

Communication

Problem solving

Documentation

Customer service

Remote support

Active Directory

Education

Bachelor's degree in IT/CS

Tools

VPN

Ticketing systems

Remote support tools

Printer management

Job description

Endpoint Support

ManagementInstall configure maintain and troubleshoot desktops laptops printers scanners and other IT peripherals Perform operating system installation software deployment upgrades and patch management Diagnose and resolve hardware and software issues for end users Maintain inventory and asset records of IT equipment and accessories Coordinate warranty claims and vendor support for faulty hardware

User Support

Helpdesk Operations Provide first-level technical support for business applications and IT services Respond to user incidents and service requests through ticketing systems email phone or in-person support Escalate unresolved technical issues to higher-level support teams when necessary Ensure timely closure of support tickets in accordance with SLA requirements Assist users with password resets account access and basic system configurations

Network Connectivity Support

Troubleshoot basic LAN Wi-Fi connectivity issues Support VPN access and remote user connectivity Assist in troubleshooting network printers and shared resources

System Maintenance Security

Perform routine system health checks system patching and preventive maintenance Support backup and recovery activities for user systems where applicable Follow IT policies procedures and security standards Maintain detailed technical documentation knowledge articles and operational manuals

Documentation

ReportingCustomer Service CollaborationBuild and maintain positive professional and respectful relationships with all stakeholders while upholding healthcare service etiquette Support IT projects system rollouts office relocations and technology upgrades as required

Education and Certification

–Bachelor’s degree in information technology, Computer Science, or a related field.

Experience

Experience2–5 years of experience in IT support, helpdesk, or desktop support roles.Hands‑on experience in troubleshooting desktops, laptops, printers, and endpoint devices.Experience in providing first-level support for enterprise/business applications.Familiarity with Windows operating systems, Microsoft Office applications, and common IT tools.Basic knowledge of networking concepts, Active Directory, and remote support tools.

Technical Skills

Knowledge of hardware diagnostics and troubleshooting.Understanding of ticketing systems and IT service management processes.Basic understanding of LAN/WAN, Wi‑Fi, VPN, and printer management.Experience with endpoint security and antivirus solutions.Good communication and interpersonal skills.Strong problem-solving and analytical abilities.Ability to work independently and under pressure.Customer service-oriented mindset with attention to detail.Microsoft Certification or equivalent certificationSoft SkillsPreferred Certifications (Optional)ITIL Foundation Certification

Soft Skills

Microsoft Certification or equivalent certification

Preferred Certifications (Optional)

ITIL Foundation Certification