Senior Support Engineer

Remote DXB; Dubai; On-site; AED 42,000 - 59,000; Full time

Job summary

Remote DXB is hiring an IT Support Specialist in Dubai to deliver frontline and escalation support for end users, install and maintain desktop hardware, and manage user accounts and access rights.

The role requires 3+ years in IT support, solid Windows 10/11 and Windows Server skills, AD and M365 administration, basic networking, virtualization, ITSM usage, and security awareness.

Qualifications

• 3+ years in IT support, service desk, or infrastructure support.
• Strong Windows 10/11 and Windows Server knowledge.
• Experience with Active Directory and Microsoft 365 administration.
• Good networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience with virtualization and backup concepts.

Responsibilities

• Provide first and second-level technical support for end users.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment.
• Support Microsoft Windows operating systems and business applications
• Manage user accounts, permissions, email accounts, and access rights
• Troubleshoot network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP
• Monitor and maintain IT infrastructure, servers, and network devices
• Install software updates, security patches, and operating system upgrades
• Respond to service requests and incidents through the ticketing system within defined SLAs
• Support virtualization environments such as VMware and Hyper-V
• Assist with backup, recovery, and disaster recovery procedures
• Maintain accurate records of incidents, solutions, and asset inventory
• Support cybersecurity initiatives and implement security policies
• Prepare technical documentation and user guides
• Coordinate with third-party vendors for hardware repairs and software support

Skills

Windows 10/11 administration

Windows Server administration

Active Directory

Microsoft 365 administration

Networking basics (TCP/IP, DNS, DHCP)

Virtualization (VMware/Hyper-V)

ITSM ticketing systems

Cybersecurity fundamentals

Endpoint protection concepts

Tools

VMware

Hyper-V

Microsoft 365 Admin Center

Job description

Responsibilities

• Provide first and second-level technical support for end users
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment
• Support Microsoft Windows operating systems and business applications
• Manage user accounts, permissions, email accounts, and access rights
• Troubleshoot network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP
• Monitor and maintain IT infrastructure, servers, and network devices
• Install software updates, security patches, and operating system upgrades
• Respond to service requests and incidents through the ticketing system within defined SLAs
• Support virtualization environments such as VMware and Hyper-V
• Assist with backup, recovery, and disaster recovery procedures
• Maintain accurate records of incidents, solutions, and asset inventory
• Support cybersecurity initiatives and implement security policies
• Prepare technical documentation and user guides
• Coordinate with third-party vendors for hardware repairs and software support

Requirements

• Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support
• Strong knowledge of Windows 10/11 and Windows Server environments
• Experience with Active Directory and Microsoft 365 administration
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience supporting routers, switches, firewalls, and wireless networks
• Knowledge of virtualization technologies such as VMware or Hyper-V
• Familiarity with backup solutions and disaster recovery concepts
• Experience using ITSM or ticketing systems
• Basic understanding of cybersecurity principles and endpoint protection