IT Support

Confidential Company; Sharjah; On-site; AED 60,000 - 90,000; Full time

Job summary

Confidential Company in the United Arab Emirates seeks an experienced IT support specialist to provide frontline technical assistance to users and minimize downtime.

You will diagnose hardware and software issues via remote tools, install and maintain operating systems and apps, and manage user accounts and permissions, ensuring data security and compliant access.

Qualifications

• Bachelor's degree in IT, CS or related field.
• 3-7 years of hands-on IT support experience.
• Certifications such as CompTIA A+, ITIL, or Modern Desktop Administrator.

Responsibilities

• Provide first-line support to users experiencing technical issues.
• Diagnose hardware and software problems via remote troubleshooting tools.
• Install, configure, and maintain operating systems and applications.
• Manage user accounts and permissions while safeguarding sensitive information.

Skills

First-line support

Remote troubleshooting

OS install/configuration

User access management

Education

Bachelor's degree in IT/CS

Tools

CompTIA A+

ITIL

Modern Desktop Administrator

Job description

• Provide first-line support to users experiencing technical issues, ensuring timely and effective resolutions to minimize downtime.
• Diagnose hardware and software problems through remote troubleshooting tools, enhancing customer satisfaction with efficient solutions.
• Install, configure, and maintain operating systems and applications, ensuring compliance with organizational standards.
• Manage user accounts and permissions, safeguarding sensitive information while enabling appropriate access for all users.

Desired Candidate Profile

• Bachelor's degree in Information Technology, Computer Science, or a related field, providing a solid foundation for technical skills.
• 3-7 years of hands-on IT support experience, demonstrating familiarity with diverse troubleshooting scenarios.
• Relevant certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator Associate, showcasing commitment to professional growth.
• Experience in a fast-paced environment, exhibiting adaptability and quick problem-solving abilities under pressure.