IT Support Engineer

Binghatti; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Binghatti is seeking an IT Support professional in Dubai to manage validation systems, servers, and client workstations. Responsibilities include diagnosing software, networking, and hardware issues and delivering on-site or remote support.

The role requires a B.Sc in computer science or equivalent experience, strong networking knowledge, and proficiency with Active Directory, Outlook, backups, and troubleshooting. Excellent communication and teamwork are essential.

Qualifications

• Education: B.Sc in computer science or 4 years equivalent work experience.
• Knowledge of LAN/WAN/MAN/GAN networks.
• Familiarity with Active Directory, Outlook and backups.
• Strong troubleshooting and hardware/software repair skills.
• Ability to guide end users on software, hardware and peripheral devices.

Responsibilities

• Validate and maintain client IT systems including file, email, application, and servers.
• Install and configure client computer systems.
• Respond to client IT support requests.
• Diagnose software, networking, or hardware issues with clients.
• Provide on-site or remote support.
• Repair hardware malfunctions and networking problems.
• Maintain client relations and track work records.
• Compile job reports.

Skills

LAN/WAN/MAN/GAN awareness

Active Directory

Outlook

Backups

Troubleshooting

DNS

TCP/IP

Customer service

Education

B.Sc. in Computer Science or 4 years equivalent work experience

Tools

Windows Server

Active Directory

Outlook

Backups

Job description

Responsibilities & Duties

• Associated validation systems, file servers, email servers, application servers, and administrative systems.
• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.

Academic & Trades Qualifications

• Education Requirements· B.sc degree in the field of computer science and/or 4 years equivalent work experience.

Working Experience & Skills

• General knowledge of the four network types (LAN, WAN, MAN and GAN).
• General knowledge of Active Directory, Outlook, Backups.
• General knowledge in Troubleshooting, assembling, disassembling, repairing and monitoring alarm system hardware and electronic devices such as smoke alarms, video cameras, remote controls, audio surveillance equipment and television monitors.
• Knowledge of DNS, TCP/IP and other networking concepts.
• Desire to learn new technologies and systems.
• Ability to operate tools, components and peripheral accessories.
• Firm grasp of how the web works, networking, and software products.
• Familiarize end users on basic software, hardware and peripheral device operation.
• Basic knowledge of Microsoft based server and desktop operating systems, networks and office systems.
• Good communication (both verbal and written) skills.
• Able to operate effectively in a team environment with both technical and non-technical team members.
• Able to maintain professional conduct under stress.
• Self-confidence and interpersonal skills.
• Analytical and problem-solving skills.
• Maintaining a high degree of customer service for all support queries.