Junior IT Support

Dugasta; Dubai; On-site; AED 66,960 - 100,440; Full time

Job summary

Dugasta Properties Development is seeking a first-level IT helpdesk specialist in Dubai to support desktops, laptops, printers, scanners, and mobile devices. You will diagnose issues, configure user and email accounts, and maintain security patches and documentation.

The role covers LAN/WAN basics, VPN access, and active directory tasks, with opportunities to advance to senior support. Fresh graduates are welcome to apply, with training provided.

Qualifications

• Bachelor’s degree or Diploma in Computer Science, Information Technology, or a related field.
• 0–2 years of experience in desktop support or IT helpdesk (fresh graduates with relevant internships are welcome to apply).
• Basic knowledge of Windows 10/11, Microsoft 365, Active Directory, and computer hardware.
• Familiarity with printers, scanners, networking fundamentals, and remote support tools.
• Understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Basic knowledge of IT security practices, antivirus software, and endpoint protection.
• Microsoft certifications (e.g., Microsoft 365 Fundamentals or Modern Desktop Administrator) are an advantage.

Responsibilities

• Provide first-level technical support for desktops, laptops, printers, scanners, and mobile devices.
• Diagnose and resolve hardware, software, and operating system issues.
• Install, configure, and maintain Windows operating systems and business applications.
• Set up and configure new computers, user accounts, email accounts, and peripheral devices.
• Install and troubleshoot printers, scanners, and other office equipment.
• Join computers to the domain and configure shared folders, network drives, and printer access.
• Assist users with password resets, account unlocks, and Microsoft 365 applications.
• Troubleshoot basic LAN, Wi-Fi, internet, and VPN connectivity issues.
• Escalate complex hardware, software, and network issues to senior IT engineers.
• Perform routine system updates, antivirus installation, and security patching.
• Support IT asset inventory, including maintaining records of laptops, desktops, monitors, and accessories.
• Create and update support tickets, document troubleshooting steps, and maintain technical documentation.
• Assist in hardware replacement, software deployment, and office IT setup activities.
• Follow IT policies, security standards, and helpdesk procedures.
• Provide excellent customer service and communicate effectively with end users.

Skills

Windows 10/11

Microsoft 365

Active Directory

Computer hardware

Networking fundamentals

VPN troubleshooting

Remote support tools

Customer service

Education

Bachelor’s degree

Diploma

Tools

Remote support tools

Job description

• Provide first-level technical support for desktops, laptops, printers, scanners, and mobile devices.
• Diagnose and resolve hardware, software, and operating system issues.
• Install, configure, and maintain Windows operating systems and business applications.
• Set up and configure new computers, user accounts, email accounts, and peripheral devices.
• Install and troubleshoot printers, scanners, and other office equipment.
• Join computers to the domain and configure shared folders, network drives, and printer access.
• Assist users with password resets, account unlocks, and Microsoft 365 applications.
• Troubleshoot basic LAN, Wi-Fi, internet, and VPN connectivity issues.
• Escalate complex hardware, software, and network issues to senior IT engineers.
• Perform routine system updates, antivirus installation, and security patching.
• Support IT asset inventory, including maintaining records of laptops, desktops, monitors, and accessories.
• Create and update support tickets, document troubleshooting steps, and maintain technical documentation.
• Assist in hardware replacement, software deployment, and office IT setup activities.
• Follow IT policies, security standards, and helpdesk procedures.
• Provide excellent customer service and communicate effectively with end users.

Qualifications

• Bachelor’s degree or Diploma in Computer Science, Information Technology, or a related field.
• 0–2 years of experience in desktop support or IT helpdesk (fresh graduates with relevant internships are welcome to apply).
• Basic knowledge of Windows 10/11, Microsoft 365, Active Directory, and computer hardware.
• Familiarity with printers, scanners, networking fundamentals, and remote support tools.
• Understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Basic knowledge of IT security practices, antivirus software, and endpoint protection.
• Microsoft certifications (e.g., Microsoft 365 Fundamentals or Modern Desktop Administrator) are an advantage.