IT Support (Application)

Confidential Company; Abu Dhabi; On-site; AED 89,000 - 156,000; Full time

Job summary

Confidential Company in Abu Dhabi seeks an IT Support (Application) Assistant to provide day-to-day IT operations support, focusing on ERP and HRMS systems. You will assist with ERP user management, database tasks, and HR/payroll application workflows, while maintaining documentation and coordinating with vendors.

The role requires 3–5 years in IT support or system administration, knowledge of WordPress, and familiarity with HRMS/payroll software.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• 3–5 years of experience in IT support or system administration.
• Familiarity with HRMS or payroll management software.
• Understanding of databases (MySQL, SQL Server, or Oracle).
• Strong troubleshooting, coordination, and communication skills.

Responsibilities

• Provide first-level technical support for hardware, software, network, and ERP systems.
• Assist in ERP user management, troubleshooting, and data maintenance.
• Support basic database operations such as backups, restores, and simple queries.
• Help manage IT assets, user accounts, and system documentation.
• Coordinate with external vendors for IT or system issues.
• Install and configure software, operating systems, and printers.
• Assist in installing and updating software, operating systems, and security tools.
• Support employee onboarding with IT account and system setup.
• Maintain documentation for IT processes, ERP user guides, and database logs.
• Maintain employee attendance records through the HRMS system.
• Assisting in QuickBooks ERP user support and backups
• Assist HR in ensuring accuracy of attendance, leave, and overtime data through HRMS software.
• Support user access and troubleshooting for HRMS accounts.
• Coordinate with HR to implement updates or improvements in HRMS workflows
• Good knowledge in supporting Apple IOS and Android mobile devices to access services and data which are part of the organization.
• Internal & External Website management

Skills

Troubleshooting

Coordination

Communication

MS Excel

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

WordPress

QuickBooks

Oracle ERP

Job description

Job Summary We are seeking a motivated IT Support (Application) Assistant to provide day-to-day support in IT operations, ERP and HRMS software. The ideal candidate will assist in maintaining the company’s IT infrastructure, supporting ERP and database tasks, and HR & Payroll Application.

Key Responsibilities

• Provide first-level technical support for hardware, software, network, and ERP systems.

• Assist in ERP user management, troubleshooting, and data maintenance.

• Support basic database operations such as backups, restores, and simple queries.

• Help manage IT assets, user accounts, and system documentation.

• Coordinate with external vendors for IT or system issues.

• Install and configure software, operating systems, and printers.

• Assist in installing and updating software, operating systems, and security tools.

• Support employee onboarding with IT account and system setup.

• Maintain documentation for IT processes, ERP user guides, and database logs.

• Maintain employee attendance records through the HRMS system.

• Assisting in QuickBooks ERP user support and backups

• Assist HR in ensuring accuracy of attendance, leave, and overtime data through HRMS software.

• Support user access and troubleshooting for HRMS accounts.

• Coordinate with HR to implement updates or improvements in HRMS workflows

• Good knowledge in supporting Apple IOS and Android mobile devices to access services and data which are part of the organization.

• Internal & External Website management

Desired Candidate Profile

• Bachelor’s degree in IT, Computer Science, or related field.

• 3–5 years of experience in IT support or system administration.

• Website development knowledge in WordPress.

• Basic knowledge of QuickBooks & Oracle ERP systems

• Familiarity with HRMS or payroll management software.

• Understanding of databases (MySQL, SQL Server, or Oracle).

• Good command of MS Excel and report generation.

• Strong troubleshooting, coordination, and communication skills.

• Ability to handle confidential HR data with integrity.

Preferred Skills

• Knowledge of SQL queries and database reporting.

• Troubleshooting Website codes or queries.

• Understanding of IT systems, data backups, and networking basics.

• Exposure to attendance and payroll processing workflows.

Location: Abudhabi

Salary: To be discussed