IT Specialist

The Lana, Dubai - Dorchester Collection; Abu Dhabi; On-site; AED 201,000 - 246,000; Full time

Benefits offered by this job

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast in姕

Job summary

The Lana in Dubai is seeking an IT Specialist to maintain guest connectivity and ensure all hotel IT systems run with high availability. You will be the first IT point of contact for guest issues, maintain critical systems such as Opera and Simphony, and uphold Dorchester Collection standards.

You will work in a luxury hotel environment with ongoing training through our award-winning learning academy, contributing to seamless guest experiences and strong hotel operations.

Qualifications

• Diploma in IT or related field; CCNA and Microsoft Certification preferred.
• Minimum 2 years of experience in a similar capacity in luxury hotels in the Middle East.
• Strong customer service orientation and English communication skills.

Responsibilities

• You will ensure memorable guest experiences and seamless connectivity during their stay.
• You are the first IT contact for guest complaints and prioritize resolution.
• You ensure hotel applications and networks operate per Dorchester Collection standards.
• You follow IT policies and monitor them regularly.
• You support critical systems (Opera, Simphony, Call Accounting, HSIA, PABX, POS) 24/7.
• You provide desktop and application support, including patches.
• You monitor and close IT Helpdesk tickets by priority.
• You manage backups and inform IT Manager of issues.
• You assist guests with IT-related needs during their stay.
• You perform Planned Preventive Maintenance (PPM) in telecom rooms and maintain records.
• All actions align with Dorchester Collection values: Passion, Personality, Respect, Working Together and Creativity.

Skills

Problem-solving

Customer service

Communication skills

English language

Education

Diploma in IT or related field

CCNA Certification

Microsoft Certification

Tools

Opera

Simphony

Call Accounting

HSIA

PABX

POS systems

Job description

Hotel

The Lana

Division & Department

Administrative & General - Information Technology

Job Title

IT Specialist

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as an IT Specialist you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What You’ll Get

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What You’ll Do

• You will be responsible for most memorable experience and give seamless connectivity to the Guest during their stay and make sure all the system is working without any downtime to ensure our guests receive nothing but the best experience.
• You will be the first point of contact for any IT related Guest complaints and make sure that it is attended to on top priority.
• You need to make sure all the Hotel applications and computer networks are working as per Dorchester Collection standard.
• To make sure that everyone follows all Dorchester Collection IT policies and procedures and monitors them periodically.
• Assist in ensuring critical systems, specifically Opera, Simphony, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
• Hands-on experience in support for Desktop OS and applications including patches.
• Monitor the IT Helpdesk calls and close them on a priority basis.
• You need to make sure all the backups are completed as per the schedule and inform the IT Manager in case there are any issues.
• Assist the Guest if there is any support or assistance during the stay.
• You need to follow the Planned Preventive Maintenance (PPM) to all the telecom rooms in the hotel and update the record accordingly.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an IT Support, you’ll have the opportunity to bring these to life and continue to create our legacy.

What You’ll Bring

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for problem-solving, and the ability to work independently and on your initiative
• Creative approach to get out of the box ideas.
• You should have good listening skills to make sure that you completely understand the requirement.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• Diploma in IT or related field experience. CCNA and Microsoft Certification is desired.
• You should have at least 2 years experience in a similar capacity in the luxury hotels in the Middle East.
• Understanding the Guest facing technologies and troubleshooting.
• Previous experience within the luxury hotel industry is advantageous.

Job Location

United Arab Emirates

Location

Dubai