IT Operations & Support Supervisor

Rotana Hotels; Abu Dhabi; On-site; AED 167,000 - 234,000; Full time

Job summary

Rotana Hotels in Abu Dhabi is seeking a passionate IT Supervisor to lead daily IT operations and ensure excellent guest service through reliable technology. The role involves monitoring hardware and security, servicing devices, maintaining inventories and logs, documenting configurations, and providing end-user support across the property.

You will collaborate with departments to implement IT solutions, troubleshoot issues promptly, and uphold hotel standards for data security and system

Responsibilities

• Monitor operation and security of all computer hardware and ensure proper operation
• Serve as primary contact for servicing of computers, printers, etc.
• Maintain a sufficient inventory of all office and computer supplies
• Maintain all hardware and software logs updated as per departmental working procedures
• Maintain the documentation of all hardware configuration and inventory
• Maintain the documentation of the telephone system configuration and all MPT lines
• Understand all the department working procedures and perform the related tasks as described
• Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
• Maintain all users access request and authorizations (Win2000, E-mail, Opera, Micros, Novell)
• Respond to all users request and provide them with adequate support

Job description

Rotana Hotels in Abu Dhabi is seeking a passionate IT Supervisor to lead daily IT operations and ensure excellent guest service through reliable technology. The role involves monitoring hardware and security, servicing devices, maintaining inventories and logs, documenting configurations, and providing end-user support across the property.

You will collaborate with departments to implement IT solutions, troubleshoot issues promptly, and uphold hotel standards for data security and system