Guest Experience Telephone Operator

Al Ain Rotana; Al Ain; On-site; AED 39,000 - 61,000; Full time

Job summary

Al Ain Rotana in Abu Dhabi is seeking a dynamic Telephone Operator to provide professional, guest‑focussed service on the hotel switchboard. You will handle every call with courtesy, greet guests by name, and coordinate with departments to ensure a seamless experience.

The ideal candidate holds a hospitality diploma/degree, demonstrates excellent English communication and voice modulation, and is computer literate.

Qualifications

• Diploma or degree in hospitality is preferred.
• Excellent written and verbal English communication skills required.
• Computer literate; experience with Opera PMS is an advantage.

Responsibilities

• Handle every guest call in a professional and courteous manner on the switchboard.
• Communicate with related departments to ensure smooth service delivery.
• Greet guests by name on calls and maintain awareness of guest profiles.
• Take and relay messages accurately for guests and management.

Skills

English communication

Voice modulation

Customer service

Team player

Education

Diploma / degree in hospitality

Tools

Opera

Job description

Al Ain Rotana in Abu Dhabi is seeking a dynamic Telephone Operator to provide professional, guest‑focussed service on the hotel switchboard. You will handle every call with courtesy, greet guests by name, and coordinate with departments to ensure a seamless experience.

The ideal candidate holds a hospitality diploma/degree, demonstrates excellent English communication and voice modulation, and is computer literate.