IT Operations Engineer: 24x7 Production & Recovery

ParamInfo; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

ParamInfo is seeking an Engineer – IT Operations to drive day-to-day production and data-centre operations in a 24x7 environment. You will monitor applications, servers, databases and networks, respond to alerts, coordinate cross-functional teams, and ensure adherence to SLAs and runbooks.

The role involves planning backups and recovery tests, supporting disaster-recovery drills, and coordinating releases with vendors. A Master’s degree and 2+ years of IT experience are mandatory.

Qualifications

• Master's degree in Information Technology or closely related field is mandatory.
• Minimum two years of overall IT experience is mandatory.
• At least 1.5 years of production-support experience in a 24x7 high-availability environment is mandatory.
• Capabilities include production monitoring, incident management and cross-functional coordination.
• Experience supporting web, enterprise, API, middleware, batch-processing or cloud applications is desirable.

Responsibilities

• Execute and coordinate day-to-day production and data-centre operations, maintain shift logs and handovers for incidents and activities.
• Monitor availability, health and performance of production apps, servers, OS, databases, middleware, APIs and cloud services.
• Acknowledge alerts, diagnose and recover, coordinate with technical teams and vendors, escalate per severity and SLA.
• Perform backups, batch processing, system jobs and checks; investigate failures and document recovery steps.
• Plan and execute restore tests and recovery simulations; ensure documented procedures are current.
• Support disaster-recovery and business-continuity drills; record results and coordinate actions.
• Execute production infrastructure and network changes within maintenance windows; validate and rollback readiness.
• Coordinate releases and deployments with teams and hosting partners; maintain schedules and communications.
• Participate in complex infrastructure projects across compute, storage, OS, networks and related platforms.
• Monitor data-centre hardware and facilities; arrange timely repair or replacement with minimal disruption.
• Monitor UPS, cooling, fire alarms and power systems; conduct tests and escalate abnormal conditions.
• Coordinate preventive maintenance for production hardware and data-centre systems with approvals.
• Maintain up-to-date runbooks, checklists and escalation matrices; ensure documentation is version-controlled.
• Track licensing and maintenance information; flag renewal risks affecting service continuity.
• Analyze trends, support capacity planning and recommend improvements for availability and performance.

Skills

Engineer – IT Operations

production applications

Operating Systems

databases

Middleware

APIs

Batch Processing

Production monitoring

UPS units

Payment Gateway

troubleshooting

Education

Master's degree in Information Technology / Computer Applications / M.Tech or related field

Job description

ParamInfo is seeking an Engineer – IT Operations to drive day-to-day production and data-centre operations in a 24x7 environment. You will monitor applications, servers, databases and networks, respond to alerts, coordinate cross-functional teams, and ensure adherence to SLAs and runbooks.

The role involves planning backups and recovery tests, supporting disaster-recovery drills, and coordinating releases with vendors. A Master’s degree and 2+ years of IT experience are mandatory.