Production Support Engineer - Java/ .NET

Dicetek LLC; Abu Dhabi; On-site; AED 120,000 - 210,000; Full time

Job summary

Dicetek LLC is seeking an experienced Production Support Engineer to manage Java or .NET applications in a production setting. You will monitor services, triage incidents, perform root-cause analysis, and coordinate with L2/L3 and development teams to ensure high availability and stability of critical systems.

The role requires 5+ years of hands-on experience, strong debugging skills, and familiarity with ITIL processes.

Qualifications

• 5+ years of experience in Production/Application Support for Java or .NET.
• Strong troubleshooting and analytical skills in production environments.
• Knowledge of Java/.NET architectures and runtime environments.
• Experience with SQL and relational databases.
• Familiarity with Windows and/or Linux environments.
• Experience with application monitoring, log analysis, and incident management.
• Understanding of REST APIs, web services, and integrations.
• Knowledge of ITIL and SLA-driven support processes.

Responsibilities

• Provide L1/L2 production support for Java or .NET applications.
• Monitor production applications, services, jobs, and system health.
• Investigate and resolve incidents within defined SLAs.
• Perform RCA and troubleshoot recurring production issues.
• Analyze logs, errors, and performance data to prevent incidents.
• Coordinate with development, infrastructure, DB, and L3 teams for fixes.
• Execute deployments, patches, and emergency fixes.
• Run SQL queries for data validation and issue analysis.
• Troubleshoot API/integration issues and validate responses.
• Follow ITIL processes including Incident, Problem, and Change Management.
• Maintain incident docs, knowledge articles and support procedures.
• Participate in 24x7 rotational shifts including weekends/holidays.

Skills

5+ years experience

Troubleshooting

Java/.NET architecture

SQL databases

Windows/Linux environments

Monitoring & incident management

REST APIs & integrations

ITIL & SLA mindset

Effective communication

Banking/financial services experience

Education

Bachelor's degree

Tools

Scripting

Automation

CI/CD

Monitoring tools

Job description

Production Support Engineer – Java / .NET

Location: Abu Dhabi

Experience: 5+ Years

Work Arrangement: Rotational Shifts

About The Role

We are looking for an experienced Production Support Engineer with strong hands‑on experience supporting Java or .NET applications in a production environment. The role involves monitoring applications, troubleshooting incidents, performing root‑cause analysis, and coordinating with L2/L3 teams and development teams to ensure high availability and stability of business‑critical applications.

Key Responsibilities

• Provide L1/L2 production support for Java or .NET-based applications.
• Monitor production applications, services, jobs, and system health.
• Investigate and resolve application incidents within defined SLAs.
• Perform troubleshooting and root‑cause analysis for recurring production issues.
• Analyze application logs, errors, and performance issues.
• Work with development, infrastructure, database, and L3 teams for complex issue resolution.
• Execute and support application deployments, releases, patches, and emergency fixes.
• Perform SQL queries for data validation and production issue analysis.
• Troubleshoot API/integration issues and validate API responses.
• Follow ITIL processes including Incident, Problem, and Change Management.
• Maintain proper incident documentation, knowledge articles, and support procedures.
• Participate in rotational shifts, including weekends and public holidays.

Required Skills & Experience

• 5+ years of experience in Java or .NET Production/Application Support.
• Strong troubleshooting and analytical skills.
• Good knowledge of Java/.NET application architecture and runtime environments.
• Experience with SQL and relational databases.
• Good understanding of Windows and/or Linux environments.
• Experience with application monitoring, log analysis, and incident management.
• Knowledge of REST APIs, web services, and integrations.
• Good understanding of ITIL and SLA-driven production support.
• Strong communication skills and ability to work effectively with technical and business teams.
• Banking/financial services experience is preferred.

Preferred Qualifications

• Bachelor's degree in Computer Science, IT, or a related field.
• ITIL v4 Foundation certification is preferred.
• Experience supporting high-volume, business‑critical applications.
• Exposure to scripting, automation, CI/CD, or monitoring tools is an advantage.
• Willingness to work in 24x7 rotational shifts.