Senior Production Support Engineer Java/.NET (24x7)

Dicetek LLC; Abu Dhabi; On-site; AED 180,000 - 260,000; Full time

Job summary

Dicetek LLC is seeking an experienced Production Support Engineer to maintain high availability of Java or .NET applications in a production environment. You will monitor applications, investigate incidents, perform root-cause analysis, and coordinate with L2/L3 and development teams to resolve issues promptly, ensuring service levels are met and user impact is minimized.

The role demands strong troubleshooting, SQL proficiency, ITIL process knowledge, and the ability to work in a 24x7 rotation,

Qualifications

• 5+ years of experience in Java or .NET Production/Application Support.
• Strong troubleshooting and analytical skills.
• Knowledge of Java/.NET architecture and runtime environments.
• Experience with SQL and relational databases.
• Experience with Windows and/or Linux environments.
• Experience with application monitoring, log analysis, and incident management.
• Knowledge of REST APIs, web services, and integrations.
• Understanding of ITIL and SLA-driven production support.
• Strong communication skills and ability to work with technical and business teams.
• Banking/financial services experience is preferred.

Responsibilities

• Provide strong L1/L2 production support for Java or .NET-based applications.
• Monitor production applications, services, jobs, and system health.
• Investigate and resolve incidents within defined SLAs.
• Perform troubleshooting and root-cause analysis for recurring production issues.
• Analyze application logs, errors, and performance issues.
• Work with development, infrastructure, database, and L3 teams for complex issue resolution.
• Execute and support application deployments, releases, patches, and emergency fixes.
• Perform SQL queries for data validation and production issue analysis.
• Troubleshoot API integration issues and validate API responses.
• Follow ITIL processes including Incident, Problem and Change Management.
• Maintain proper incident documentation knowledge articles and support procedures.
• Participate in rotational shifts including weekends and public holidays.

Skills

Java/NET

SQL

Windows/Linux

ITIL

REST APIs

Incident management

Communication skills

Banking/financial services experience

Education

Bachelor's degree in Computer Science or IT

Tools

Monitoring tools

CI/CD

Job description

Dicetek LLC is seeking an experienced Production Support Engineer to maintain high availability of Java or .NET applications in a production environment. You will monitor applications, investigate incidents, perform root-cause analysis, and coordinate with L2/L3 and development teams to resolve issues promptly, ensuring service levels are met and user impact is minimized.

The role demands strong troubleshooting, SQL proficiency, ITIL process knowledge, and the ability to work in a 24x7 rotation,