Production Support Engineer - Java/ .NET

Dicetek LLC; Abu Dhabi; On-site; AED 180,000 - 260,000; Full time

Job summary

Dicetek LLC is seeking an experienced Production Support Engineer to maintain high availability of Java or .NET applications in a production environment. You will monitor applications, investigate incidents, perform root-cause analysis, and coordinate with L2/L3 and development teams to resolve issues promptly, ensuring service levels are met and user impact is minimized.

The role demands strong troubleshooting, SQL proficiency, ITIL process knowledge, and the ability to work in a 24x7 rotation,

Qualifications

• 5+ years of experience in Java or .NET Production/Application Support.
• Strong troubleshooting and analytical skills.
• Knowledge of Java/.NET architecture and runtime environments.
• Experience with SQL and relational databases.
• Experience with Windows and/or Linux environments.
• Experience with application monitoring, log analysis, and incident management.
• Knowledge of REST APIs, web services, and integrations.
• Understanding of ITIL and SLA-driven production support.
• Strong communication skills and ability to work with technical and business teams.
• Banking/financial services experience is preferred.

Responsibilities

• Provide strong L1/L2 production support for Java or .NET-based applications.
• Monitor production applications, services, jobs, and system health.
• Investigate and resolve incidents within defined SLAs.
• Perform troubleshooting and root-cause analysis for recurring production issues.
• Analyze application logs, errors, and performance issues.
• Work with development, infrastructure, database, and L3 teams for complex issue resolution.
• Execute and support application deployments, releases, patches, and emergency fixes.
• Perform SQL queries for data validation and production issue analysis.
• Troubleshoot API integration issues and validate API responses.
• Follow ITIL processes including Incident, Problem and Change Management.
• Maintain proper incident documentation knowledge articles and support procedures.
• Participate in rotational shifts including weekends and public holidays.

Skills

Java/NET

SQL

Windows/Linux

ITIL

REST APIs

Incident management

Communication skills

Banking/financial services experience

Education

Bachelor's degree in Computer Science or IT

Tools

Monitoring tools

CI/CD

Job description

We are looking for an experienced strong Production Support Engineer strong with strong hands-on experience supporting strong Java or NET applications strong in a production environment The role involves monitoring applications troubleshooting incidents performing root-cause analysis and coordinating with L2 L3 teams and development teams to ensure high availability and stability of business-critical applications

Key Responsibilities

Provide strong L1 L2 production support strong for Java or NET-based applications Monitor production applications services jobs and system health Investigate and resolve application incidents within defined strong SLAs strong Perform troubleshooting and strong root-cause analysis strong for recurring production issues Analyze application logs errors and performance issues Work with development infrastructure database and L3 teams for complex issue resolution Execute and support application deployments releases patches and emergency fixes Perform strong SQL queries strong for data validation and production issue analysis Troubleshoot strong API integration issues strong and validate API responses Follow strong ITIL processes strong including Incident Problem and Change Management Maintain proper incident documentation knowledge articles and support procedures Participate in rotational shifts including weekends and public holidays

Required Skills & Experience

5+ years of experience in Java or .NET Production/Application Support.Strong troubleshooting and analytical skills.Good knowledge of Java/.NET application architecture and runtime environments.Experience with SQL and relational databases.Good understanding of Windows and/or Linux environments.Experience with application monitoring, log analysis, and incident management.Knowledge of REST APIs, web services, and integrations.Good understanding of ITIL and SLA-driven production support.Strong communication skills and ability to work effectively with technical and business teams.Banking/financial services experience is preferred

Preferred Qualifications

Bachelor's degree in Computer Science, IT, or a related field.ITIL v4 Foundation certification is preferred.Experience supporting high-volume, business-critical applications.Exposure to scripting, automation, CI/CD, or monitoring tools is an advantage.Willingness to work in 24x7 rotational shifts

Skills

Java.NETSQL