IT Liaison - Coordination Support

AlFuttaim; Dubai; On-site; AED 55,800 - 100,440; Full time

Job summary

AlFuttaim in Dubai seeks an IT Liaison - Coordination Support for coordinating IT activities across internal teams. The role involves first-level issue coordination, technical request tracking, and maintaining documentation, supporting operational improvements, and ensuring compliance with IT policies.

This opportunity is exclusively open to current DC Aviation Al-Futtaim employees, requiring strong communication skills and the ability to handle multiple responsibilities effectively.

Qualifications

• Basic understanding of IT systems, IT processes, technical support flow, and operational coordination.
• Strong communication and coordination skills with the ability to work across multiple internal teams.
• Ability to manage several IT requests, track progress, and follow up effectively.
• Detail-oriented approach with good documentation, reporting, and issue tracking habits.
• Interest in IT security, company systems, server maintenance coordination, and process improvement.
• Ability to handle additional responsibilities while maintaining performance in the current role.

Responsibilities

• Serve as the main coordination point between DCAF, DCA, EIT, AFIT, employees, and IT security teams.
• Provide first-level guidance for employee IT concerns.
• Log, track, monitor, and communicate technical issues raised by employees.
• Coordinate with the AFIT on-site representative during scheduled weekly visits.
• Provide input and practical recommendations for IT projects and operational improvements.
• Support communication between internal teams and technical stakeholders.
• Oversee server maintenance coordination and confirm planned activities are completed.
• Monitor IT-related activities for compliance with company policies and security requirements.
• Maintain records of IT issues, service requests, and follow-ups.
• Act as a liaison for IT security matters.

Skills

IT coordination

First-level IT support guidance

Technical issue tracking

IT documentation

Server maintenance coordination

IT security liaison support

Employee support communication

AFIT coordination

IT policy compliance

Service request follow-up

Cross-functional coordination

Process improvement

Task tracking

Internal stakeholder communication

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Job description

Job Snapshot

IT Liaison - Coordination Support
Location: Dubai, United Arab Emirates
Industry: IT and Services
Function: IT General
Experience: Relevant IT coordination experience
Job Type: Full-time

Overview

IT Liaison - Coordination Support in Dubai, United Arab Emirates is an internal hiring opportunity in the IT and Services industry for a detail‑oriented professional who can coordinate IT-related activities across DCAF, DCA, EIT, AFIT, and internal employees. This additional role supports smooth IT operations, first-level issue coordination, technical request tracking, IT security communication, server maintenance follow-up, and documentation across the organization.

This opportunity is open to DC Aviation Al-Futtaim employees only and is suitable for a current team member with strong communication skills, an interest in IT systems, and the ability to manage multiple follow-ups alongside their existing responsibilities.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: IT and Services

Function: IT General

Salary: 5000-9000 (Estimated salary range based on similar jobs in the city; please confirm the final offer with the employer).

Gender: Any

Candidate Nationality: Any

Role Context

The IT Liaison - Coordination Support role will act as the central coordination point for day-to-day IT matters within DC Aviation Al-Futtaim. The role helps improve communication between business users and technical teams, supports faster issue resolution, strengthens IT documentation, and ensures that IT activities remain aligned with company policies, security standards, and operational requirements.

Key Responsibilities

• Serve as the main coordination point between DCAF, DCA, EIT, AFIT, employees, and IT security teams for all IT-related matters.
• Receive employee IT concerns, provide first-level guidance where possible, and direct technical issues to the appropriate IT representative.
• Log, track, monitor, and communicate technical issues raised by employees until they are reviewed or resolved.
• Coordinate with the AFIT on‑site representative during scheduled weekly visits to follow up on pending IT matters.
• Provide input and practical recommendations for IT projects, systems, tools, processes, and operational improvements.
• Support communication between internal teams and technical stakeholders to ensure IT requests are clear, properly documented, and followed up.
• Oversee server maintenance coordination and confirm that planned maintenance activities are completed within agreed timelines.
• Monitor IT-related activities to support compliance with company IT policies, procedures, and security requirements.
• Maintain proper records of IT issues, service requests, follow‑ups, maintenance activities, and related communications.
• Act as a liaison for IT security matters and help ensure employees follow approved IT security guidelines.

Ideal Profile

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Basic understanding of IT systems, IT processes, technical support flow, and operational coordination.
• Strong communication and coordination skills with the ability to work across multiple internal teams.
• Ability to manage several IT requests, track progress, and follow up effectively.
• Detail-oriented approach with good documentation, reporting, and issue tracking habits.
• Interest in IT security, company systems, server maintenance coordination, and process improvement.
• Ability to handle additional responsibilities while maintaining performance in the current role.
• Open only to DC Aviation Al-Futtaim employees.

Skills Set

• IT coordination
• First-level IT support guidance
• Technical issue tracking
• IT documentation
• Server maintenance coordination
• IT security liaison support
• Employee support communication
• AFIT coordination
• IT policy compliance
• Service request follow-up
• Cross-functional coordination
• Process improvement
• Task tracking
• Internal stakeholder communication

Why Join Us

This internal opportunity allows an existing employee to gain practical exposure to IT coordination, systems support, IT security communication, and operational improvement within a business aviation environment. The role strengthens cross-functional experience, builds technical coordination skills, and gives the selected employee a valuable platform to contribute beyond their current responsibilities.

About the Company

DC Aviation Al-Futtaim is a Dubai-based business aviation company operating from Al Maktoum International Airport. The company provides charter, FBO, aircraft maintenance, and aircraft management services for VIP and corporate aviation customers, with a strong focus on safety, service excellence, operational reliability, and premium aviation support across the UAE and regional market.