VIP Guest Services Officer - Aviation Operations

AlFuttaim; Dubai; On-site; AED 78,120 - 111,600; Full time

Benefits offered by this job

Career growth within the aviation operations environment

Exposure to premium VVIP aviation services

Long-term employment opportunities

Job summary

AlFuttaim in Dubai is hiring a VIP Guest Services Officer for Aviation Operations. This role involves creating a seamless premium travel experience, ensuring smooth handling of passengers and flights in a high-end private aviation environment.

The ideal candidate will have a High School Certificate, a valid UAE driving license, and experience in VVIP or luxury customer service. Join a leading business aviation company with a focus on excellence and premium service.

Qualifications

• Valid unrestricted UAE driving license is essential.
• Previous experience in aviation operations or FBO services preferred.
• Strong attention to detail and methodical work approach.
• Professional communication and strong interpersonal skills.

Responsibilities

• Facilitate arrival and departure processes for aircraft, passengers, and crew.
• Coordinate landing permits and slot requests for aircraft operations.
• Deliver VIP hospitality and personalized service to passengers, guests, and crew.

Skills

VIP guest relations and concierge services

Aviation ground operations support

Flight handling coordination

Customer service and hospitality excellence

Safety awareness and operational compliance

Education

High School Certificate

Tools

FBO One system operations

Job description

Job Snapshot

• Role: VIP Guest Services Officer - Aviation Operations
• Location: Dubai, UAE
• Industry: Aviation and Aerospace
• Function: Guest Services-Concierge
• Experience: 2 to 5 years
• Job Type: Full-time
• Salary: 7000-10000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any

Overview

VIP Guest Services Officer - Aviation Operations jobs in Dubai, UAE within the Aviation and Aerospace industry offer an excellent hiring opportunity for professionals experienced in premium hospitality and aviation ground operations. DC Aviation Al Futtaim is hiring customer-focused candidates to deliver exceptional VIP service, coordinate aircraft movements, and ensure smooth passenger, crew, and operational handling within a high-end private aviation environment.

Context

The VIP Guest Services Officer is responsible for creating a seamless premium travel experience for passengers, crew, and private aviation clients. This role directly supports customer satisfaction, flight operations efficiency, and service excellence by managing guest hospitality, aircraft coordination, and third-party service arrangements within the FBO facility.

Key Responsibilities

• Facilitate arrival and departure processes for aircraft, passengers, and crew
• Coordinate landing permits, take-off permits, and slot requests for aircraft operations
• Manage schedule changes and ensure all handling requests are delivered accurately
• Support smooth transition of guests from landside to airside through the FBO facility
• Deliver VIP hospitality and personalized service to passengers, guests, and crew
• Escort clients and crew to and from aircraft while coordinating transportation needs
• Coordinate third-party services including fuel, catering, customs, immigration, police, and hotel arrangements
• Prepare daily shift reports and communicate operational incidents to relevant stakeholders
• Maintain cleanliness, presentation, and service standards across all FBO areas
• Process operational entries and handling files accurately in FBO One
• Support invoice processing and handle payments through cash and credit card transactions
• Identify safety hazards and report them to maintain a secure working environment

Ideal Profile

• High School Certificate required
• Valid unrestricted UAE driving license is essential
• Previous experience in aviation operations or FBO services preferred
• Experience in VVIP or luxury customer service environments is highly valuable
• Strong attention to detail and methodical work approach
• Ability to handle multiple priorities under pressure
• Professional communication and strong interpersonal skills
• Willingness to work full-time and maintain permanent residency in Dubai

Skills Set

• VIP guest relations and concierge services
• Aviation ground operations support
• Flight handling coordination
• FBO One system operations
• Customer service and hospitality excellence
• Permit and slot request coordination
• Payment handling and reporting
• Safety awareness and operational compliance

Why Join Us

• Opportunity to work in one of Dubai's leading private aviation facilities
• Exposure to premium VVIP aviation and executive guest services
• Career growth within a specialized aviation operations environment
• Professional and international workplace with high service standards
• Long-term employment with a respected aviation and business group
• Strong development opportunities in business aviation services

About the Company

DC Aviation Al Futtaim is a leading business aviation company based in Dubai, offering integrated charter, FBO, maintenance, and aircraft management services from Al Maktoum International Airport. As a joint venture backed by strong regional partners, the company delivers world-class private aviation experiences with a focus on excellence, operational precision, and premium customer service.