IT Help Desk Engineer - POS Support - Sharaf DG - Dubai, UAE

Sharaf DG; Dubai; On-site; AED 89,280 - 133,920; Full time

Job summary

Sharaf DG is seeking an IT Help Desk Engineer for POS support in Dubai. The ideal candidate will have a Bachelor's degree and 4-5 years of IT support experience, ensuring seamless operations across retail outlets.

Responsibilities include installing and maintaining POS systems, providing help desk support, and troubleshooting various end-user devices. A valid UAE driving license and personal vehicle are mandatory. This full-time role offers a salary between AED 8000-12000 monthly.

Qualifications

• 4-5 years of proven experience in IT support and POS system installation.
• Familiarity with retail IT environments and cashier terminal operations.
• Valid UAE driving license and personal vehicle (mandatory).

Responsibilities

• Install, configure, and maintain POS terminals at cashier stations.
• Provide Level 1 and Level 2 help desk support for end-user devices.
• Troubleshoot hardware and software issues for desktops and laptops.
• Respond to IT support tickets promptly and maintain documentation.
• Coordinate with vendors for hardware replacements and upgrades.
• Conduct routine checks to ensure system readiness.
• Support IT asset management, including inventory tracking.
• Travel to retail locations for on-site support as needed.

Skills

Troubleshooting skills

Communication skills

Windows OS knowledge

Networking fundamentals

Endpoint security practices

Education

Bachelor's degree in Computer Science

Job description

IT Help Desk Engineer - POS Support - Sharaf DG - Dubai, UAE

Sharaf DG is hiring an IT Help Desk Engineer with expertise in POS installation and end‑user support to ensure seamless IT operations across retail outlets and head office.

Location: UAE (Dubai)

Industry: Information Technology (IT) — Function: Technical Customer Service / Support.

Salary: 8000-12000 monthly (Market estimated). Gender: Any. Nationality: Any. Preferred Location: Any. Job Type: Full‑time.

Job Responsibilities

• Install, configure, and maintain POS terminals at cashier stations across multiple retail stores
• Provide Level 1 and Level 2 help desk support for desktops, laptops, printers, and POS systems
• Troubleshoot hardware and software issues related to end‑user devices and peripherals
• Respond to and resolve IT support tickets promptly, maintaining proper documentation of incidents
• Coordinate with vendors and internal IT teams for hardware replacements, upgrades, and repairs
• Conduct routine checks to ensure system readiness and compliance with IT standards
• Support IT asset management, including inventory tracking and documentation
• Travel to retail locations across the UAE to provide on‑site support when required

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related discipline
• 4‑5 years of proven experience in IT support and POS system installation
• Strong knowledge of Windows OS, networking fundamentals, and endpoint security practices
• Familiarity with retail IT environments and cashier terminal operations
• Excellent troubleshooting, problem‑solving, and communication skills
• Ability to work independently, manage priorities, and deliver under pressure
• Valid UAE driving license and personal vehicle (mandatory)