Retail POS Support Engineer — Incident & UAT Specialist

GMG Gulf; Dubai; On-site; AED 133,920 - 200,880; Full time

Job summary

GMG Gulf is hiring a Support Engineer for Retail POS in Dubai. The role focuses on supporting POS applications, incident management, and ensuring system reliability across a multi-brand retail environment.

Located in Dubai, the position requires a Bachelor's degree in IT or related fields and at least 4 years of relevant experience. Candidates must be adept at troubleshooting POS systems and coordinating technical resolutions with various stakeholders.

The estimated salary ranges from 12,000 to 18,000 AED based on the market.

Qualifications

• Minimum 4 years of IT support experience focused on POS systems and retail applications.
• Practical experience with Point of Sale applications in retail or multi-store environments.
• Knowledge of incident management tools and retail application implementation.

Responsibilities

• Manage incidents related to POS systems, ensuring issues are handled within SLAs.
• Troubleshoot POS application issues and coordinate with business teams for resolutions.
• Support POS application implementation and manage user acceptance testing.

Skills

POS systems support

Incident management

Retail application support

POS implementation

Technical troubleshooting

Education

Bachelor's Degree in Information Technology, Computer Science, or related field

Tools

ManageEngine

Job description

GMG Gulf is hiring a Support Engineer for Retail POS in Dubai. The role focuses on supporting POS applications, incident management, and ensuring system reliability across a multi-brand retail environment.

Located in Dubai, the position requires a Bachelor's degree in IT or related fields and at least 4 years of relevant experience. Candidates must be adept at troubleshooting POS systems and coordinating technical resolutions with various stakeholders.

The estimated salary ranges from 12,000 to 18,000 AED based on the market.