IT Support Specialist — Windows, Networking & POS Expert

AccorHotel; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

AccorHotel in Dubai seeks an experienced IT Support Specialist to provide first-level technical help for hardware, software, and networking within a hospitality environment. You will install and maintain computer systems, manage user accounts, and support POS and Opera/Sympony platforms.

The role requires strong troubleshooting, customer service, and the ability to work flexible hours. Experience in hospitality IT and relevant certifications are highly valued.

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science or a related field.
• 13 years of experience in IT support or a similar role.
• Good knowledge of Windows OS, Microsoft 365 and common business applications.
• Basic understanding of networking concepts (LAN/WAN, routers, switches, Wi‑Fi).
• Familiarity with ticketing systems and remote support tools.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work under pressure.
• Willingness to work flexible hours or weekends if required.
• Experience in hospitality systems such as Opera PMS, Simphony POS or similar platforms.
• IT certifications (CompTIA A+, Microsoft Certified, CCNA, etc.) are an added advantage.

Responsibilities

• Provide first-level technical support to users for hardware software and network-related issues.
• Install configure and maintain computer systems printers and peripheral devices.
• Assist with user account creation access management and password resets.
• Support the setup and maintenance of email accounts shared mailboxes and system permissions.
• Perform regular system updates antivirus checks and data backups.
• Log track and resolve IT service requests through the helpdesk system.
• Troubleshoot network connectivity problems and elevate complex issues to higher-level IT staff.
• Assist with the installation and maintenance of POS Opera and other business applications.
• Maintain inventory records for IT equipment and ensure proper documentation.
• Provide on-site support for meetings events and system rollouts when required.
• Ensure adherence to IT policies data security standards and company protocols.
• Coordinate with vendors or external support teams when needed.

Skills

Windows OS

Microsoft 365

Networking basics

Ticketing systems

Troubleshooting

Customer service

Communication

Hospitality systems

IT certifications

Flexibility

Opera PMS

Simphony POS

Education

IT/CS degree

Job description

AccorHotel in Dubai seeks an experienced IT Support Specialist to provide first-level technical help for hardware, software, and networking within a hospitality environment. You will install and maintain computer systems, manage user accounts, and support POS and Opera/Sympony platforms.

The role requires strong troubleshooting, customer service, and the ability to work flexible hours. Experience in hospitality IT and relevant certifications are highly valued.