IT End User Support Specialist — Onsite/Remote (AD & M365)

VAM Systems Inc; Dubai; Hybrid; AED 67.000 - 100.000; Vollzeit

Benefits dieser Stelle

Immediate joining

Zusammenfassung

VAM Systems Inc in Dubai seeks an IT Support Specialist to deliver onsite and remote support for desktops, laptops, printers, mobiles and AV in meeting rooms. You’ll be the first contact via phone, email, walk-ins and tickets, supporting banking operations across branches, head office and contact center.

You will manage users in Active Directory and Microsoft 365, perform basic LAN/WAN/Wi‑Fi/VPN troubleshooting, and maintain asset inventories and knowledge base articles.

Qualifikationen

• Windows OS administration, imaging and troubleshooting.
• Microsoft 365 and Active Directory administration.
• Basic networking (TCP/IP, DNS, DHCP, Wi-Fi).
• Endpoint management (Intune, Defender).
• Excellent customer service and communication.
• Willingness to work rotational shifts and on-call.

Aufgaben

• Provide onsite and remote support for desktops, laptops, printers, mobiles and meeting room AV.
• Act as first point of contact via phone, email, walk-ins and ticketing.
• Support banking operations across branches, head office and contact center.
• Manage users and permissions in Active Directory and Microsoft 365.
• Perform basic LAN, WAN, Wi‑Fi and VPN troubleshooting.
• Maintain IT asset and license inventory and coordinate warranty claims
• Log and track tickets in the ITSM tool and maintain knowledge base articles
• Available for weekend, after-hours, rotational shift and on-call support

Kenntnisse

Excellent customer service

Communication

Willingness to work rotational shifts

Tools

Intune

Kaspersky

Defender

Active Directory

Microsoft 365

Jobbeschreibung

VAM Systems Inc in Dubai seeks an IT Support Specialist to deliver onsite and remote support for desktops, laptops, printers, mobiles and AV in meeting rooms. You’ll be the first contact via phone, email, walk-ins and tickets, supporting banking operations across branches, head office and contact center.

You will manage users in Active Directory and Microsoft 365, perform basic LAN/WAN/Wi‑Fi/VPN troubleshooting, and maintain asset inventories and knowledge base articles.