VIP Onsite Desktop Support Engineer – Dubai

Excis Compliance; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Excis is seeking an Onsite IT Support Engineer in Dubai to deliver end-user computing support across desktops, laptops, printers, and peripherals. You’ll be the primary point of contact for executive users, handling VIP incidents with professionalism and clear communication.

The role covers IMAC, AV support, and asset management in a fast-paced, global IT environment. The position requires 3–8 years in desktop support, strong Windows and M365 skills, and experience with ITSM tools.

Qualifications

• 3–8 years of desktop support or end-user computing experience.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Azure AD, SCCM/Intune, VPN.
• Experience with ITSM tools such as ServiceNow, Jira, or similar ticketing systems.
• Excellent troubleshooting, communication, and customer service skills.

Responsibilities

• Provide onsite technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Act as the primary point of contact for executive users and provide VIP support.
• Troubleshoot and resolve hardware, software, operating system, and application issues.
• Support users working remotely or across multiple office locations.
• Perform installation, configuration, imaging, deployment, maintenance, and replacement of desktops and laptops.
• Configure BIOS, operating systems, device drivers, Microsoft applications, VPN, encryption, and endpoint security settings.
• Perform hardware upgrades, software installations, and patch deployments.
• Conduct device refresh and lifecycle replacement activities.
• Handle Install, Move, Add, Change, and Decommission (IMAC) requests.
• Coordinate scheduling with end users and relevant stakeholders.
• Perform data backup and restoration, user profile migration, and workstation configuration.
• Test equipment and applications after implementation to ensure proper functionality.
• Provide basic user orientation following new installations.
• Perform basic troubleshooting of LAN, WAN, Wi-Fi, and network connectivity issues.
• Provide Level 1 support for voice and data cabling.
• Assist with file and print server support where required.
• Connect and configure end-user devices to network services.
• Prepare meeting rooms and conference facilities for business meetings and events.
• Provide hands-and-feet support for audio-visual equipment and video conferencing systems.
• Troubleshoot conferencing equipment and coordinate vendor support when necessary.
• Maintain accurate IT asset inventory records.
• Coordinate asset allocation, reconciliation, replacement, and disposal.
• Manage loaner laptops and shared devices where applicable.
• Handle hard disk retention and storage according to company policies.
• Coordinate with internal support teams and third-party vendors for incident resolution.
• Manage break-fix activities and warranty replacements.
• Escort vendors onsite when required.
• Support IT deployment projects and office relocations.
• Support employee onboarding and offboarding activities.
• Configure user workstations, applications, and access permissions.
• Assist with secure remote access and portable storage requests.
• Support shared workstation environments and multiple user profiles.
• Ensure all incidents and service requests are accurately documented.
• Maintain detailed ticket updates and obtain end-user confirmation upon resolution.
• Prepare monthly operational reports.
• Follow change management, security, and IT compliance procedures.

Skills

Windows 10/11

Microsoft 365

Active Directory

Azure AD

SCCM/Intune

VPN & endpoint security

ITSM tools

Customer service

Tools

ServiceNow

Jira

Job description

Excis is seeking an Onsite IT Support Engineer in Dubai to deliver end-user computing support across desktops, laptops, printers, and peripherals. You’ll be the primary point of contact for executive users, handling VIP incidents with professionalism and clear communication.

The role covers IMAC, AV support, and asset management in a fast-paced, global IT environment. The position requires 3–8 years in desktop support, strong Windows and M365 skills, and experience with ITSM tools.