IT Support Engineer — Windows & Microsoft 365 Specialist

VaporVM; Dubai; Vor Ort; AED 60.000 - 100.000; Vollzeit

Zusammenfassung

VaporVM in Dubai seeks an IT Support Specialist to join our team. You will provide frontline technical support for desktops, laptops, printers, and mobile devices, handling tickets, emails, calls, and in-person requests.

You will manage Windows endpoints, Active Directory, and Microsoft 365 services, perform updates, ensure security controls, and assist with network connectivity and asset management in a fast-paced enterprise environment.

Qualifikationen

• Bachelor's degree in IT, CS, IS or related field.
• 2 to 5 years of IT support or system administration experience.
• Experience with Microsoft technologies in enterprise environments.
• Windows 10/11 administration and troubleshooting.
• Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint).
• Active Directory and Group Policy management.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Hardware and peripheral support.
• IT ticketing systems and remote support tools.
• Endpoint security and antivirus solutions.
• Certifications such as MD Modern Desktop Associate, MS-900, CompTIA A+, Network+, ITIL Foundation.

Aufgaben

• Provide technical support for desktops, laptops, printers, and mobile devices.
• Respond to requests through tickets, email, phone, and in-person.
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
• Escalate complex issues to senior engineers or vendors.
• Maintain accurate incident and service request records.

Kenntnisse

IT support

Helpdesk

System administration

Windows 10/11

Microsoft 365

Active Directory

Networking basics

Documentation

Ausbildung

Bachelor's degree in IT/CS/IS

Tools

Windows 10/11

Active Directory

Microsoft 365

Exchange Online

Teams

SharePoint

VPN

MFA

Jobbeschreibung

VaporVM in Dubai seeks an IT Support Specialist to join our team. You will provide frontline technical support for desktops, laptops, printers, and mobile devices, handling tickets, emails, calls, and in-person requests.

You will manage Windows endpoints, Active Directory, and Microsoft 365 services, perform updates, ensure security controls, and assist with network connectivity and asset management in a fast-paced enterprise environment.