IT End User Support Engineer

Arada; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent property development firm in Dubai is seeking an IT Support Specialist to provide technical support for desktops and mobile devices. The ideal candidate should hold a Bachelor’s degree in Computer Science or IT and possess 1-3 years of relevant experience. Proficiency in Windows OS and Microsoft Office 365 is essential, along with excellent problem-solving skills. Proficiency in both Arabic and English is mandatory.

Qualifications

• 1–3+ years of experience in IT support, preferably in the UAE or GCC region.
• Strong knowledge of Windows OS and common enterprise tools.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide timely technical support for end users related to desktops and mobile devices.
• Install, configure, and troubleshoot operating systems and software applications.
• Respond to IT service requests using the ticketing system.

Skills

Technical support

Problem-solving

Bilingual (Arabic & English)

Education

Bachelor’s degree in Computer Science or IT

Tools

Active Directory

Microsoft Office 365

ServiceNow

Job description

Overview

The Role

• Provide timely technical support for end users related to desktops, laptops, printers, mobile devices, and peripherals.
• Install, configure, and troubleshoot operating systems (Windows / Mac), software applications, and network connectivity.
• Manage user accounts, access permissions, and password resets in Active Directory and Office 365.
• Respond to IT service requests and incidents using the ticketing system (e.g., ServiceNow, ManageEngine).
• Set up and maintain conference room equipment and support video conferencing tools (e.g., MS Teams, Zoom).
• Collaborate with the infrastructure / network / security teams for escalated issues.
• Maintain an inventory of IT assets, including hardware and software licenses.
• Support onboarding / offboarding of employees by setting up devices and required access.
• Ensure all devices comply with security and compliance standards.
• Provide basic training or guidance to users on IT policies and tools.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 1–3+ years of experience in IT support, preferably in the UAE or GCC region.
• Strong knowledge of Windows OS, Microsoft Office 365, and common enterprise tools.
• Experience with Active Directory, Exchange, and remote support tools.
• Knowledge of basic networking concepts (TCP / IP, VPN, Wi-Fi configuration).
• IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are a plus.
• Excellent problem-solving and communication skills mandatory.
• Arabic & English bilingual.

About the company

Launched in 2017 and headquartered in the UAE, Arada was created to build spaces people connect with for healthier, happier and more meaningful lives. Arada’s scope of operation covers property development, retail, education and hospitality.