IT Desktop Services Technician

Geosyntec Consultants; Dubai; On-site; AED 100,000 - 145,000; Full time

Job summary

Geosyntec Consultants is seeking an experienced Desktop Support Technician in Dubai to ensure robust IT systems, security, and responsive user support. You will handle imaging, hardware and software support, and Office 365 services for a fast-paced environment.

The role requires an Associates degree with 2–4 years of relevant experience, proficiency in Windows OS, SCCM imaging, and strong customer service in a dynamic setting.

Qualifications

• An Associates degree and 2 years of relevant experience, or a cumulative minimum of four (4) years total relevant experience in an intermediate to advanced computer, laptop, and mobile device support role.
• Microsoft Office 365 Fundamentals (required).
• Certified Modern Desktop Administrator Associate (preferred) or equivalent Windows OS certification (preferred).
• Apple certification (preferred).

Responsibilities

• Perform intermediate to advanced desktop administration and client desktop service and support for installation, imaging, configuration, and upgrading client-facing technologies.
• Imaging computers using SCCM and creating bootable USB drives.
• Troubleshoot and diagnose issues for desktop computers, laptops, handheld/wireless devices, printers, copiers, and related technologies while adhering to policies.
• Support Office 365 services at an intermediate to advanced level.
• Manage security controls, governance, and data loss prevention to protect enterprise assets.

Skills

Desktop troubleshooting

Office 365

End-user support

Multi-platform OS

Security awareness

Problem solving

Customer service

Team collaboration

Education

Associates degree

Microsoft Office 365 Fundamentals

Certified Modern Desktop Administrator Associate

Apple certification

Tools

SCCM

Windows 10

Office 365

Job description

Applied Technology and Management ATM a Geosyntec Company a fast-paced and deadline-driven environmental professional services firm is seeking an enthusiastic independent resourceful and experienced Desktop Support Technician in Dubai United Arab Emirates to join our growing Information Technology team to ensure company systems and networks are continuously designed developed deployed and managed with an emphasis on robust and effective security and risk management controls. A strong focus on customer service for regular interaction with company employees to identify and resolve problems expeditiously following established standards and procedures is required. Geosyntec is an innovative international engineering and consulting firm serving private and public-sector clients to address new ventures and complex problems involving our environment natural resources and civil infrastructure. Our engineers scientists technical and project employees serve our clients from offices across the world. Ranked by ENR as one of the top environmental engineering design firms Geosyntec is internationally known for its technical leadership broad experience and exceptional client service. We invest in our people. Each employee is unique and your career at Geosyntec will be too. We offer competitive pay and benefits and well-being programs to support you and your family. To Learn More Visit http www geosyntec com careers.

Essential Duties and Responsibilities

Is this the right position to help achieve your professional goals? Some of the key responsibilities for this position include

• Perform intermediate to advanced desktop administration and client desktop service and support in supporting maintaining and managing IT endpoint assembly installation imaging configuration optimization maintenance repair testing and upgrading client-facing technologies
• Perform the imaging of computers using SCCM creating bootable USB drives
• Perform advanced troubleshooting and diagnostics for optimum performance by users of desktop computers laptops handheld wireless devices printers copiers and related computing technologies adhering to departmental procedures and company policy
• Support intermediate to advanced Office 365 services
• Administer appropriate levels-related security controls governance compliance and data loss prevention to secure enterprise computing assets from vulnerabilities and threats e g anti-virus anti-spam anti-spyware etc
• Efficiently manage research and troubleshoot relative incoming incident and service management requests with the ability to prioritize accordingly escalating requests as appropriate to other IT team members in a fast-paced team environment telephone email and tracking systems
• Ensure complex customer needs are monitored addressed documented and resolved promptly and effectively through customer satisfaction
• Gather relevant information and regularly update the manager and teammates regarding progress risk management potential business impact resource management timing overruns etc
• Compose supporting technical documentation as it relates to this position
• Cross-collaborate with all IT operating segments as needed

Education and Licensure

An Associates degree and (2) years of relevant experience, or a cumulative minimum of four (4) years total relevant experience in an intermediate to advanced computer, laptop, and mobile device support role, supplemented by coursework in the field or any equivalent combination of education, experience, and training. (required)Microsoft Office 365 Fundamentals. (required)Certified Modern Desktop Administrator Associate (preferred), or equivalent Microsoft certification in Windows Operating System 10 min. (preferred)Apple certification. (preferred)

Skills, Experience and Qualifications

• Proficiency with systems-related diagnostics, troubleshooting, maintenance, and repair, including new installs, upgrades, optimizations, and general day-to-day operations. (required)
• Experience installing, testing, and troubleshooting related hardware and software applications, including multi-platform operating systems and third-party applications. (required)
• Advanced experience with desktop administration and client/desktop service and support, maintaining and managing IT endpoint assembly, installation, imaging, configuration, optimization, maintenance, repair, testing, and upgrading client-facing technologies. (required)
• Advanced experience with troubleshooting and diagnostics for optimum performance by users of desktop computers, laptops, handheld/wireless devices, printers, copiers, and related computing technologies, adhering to departmental procedures and company policy. (required)
• Experience providing end-user call support, prioritization, and escalation of service needs. (required)
• Ability to work under pressure and exercise sound professional judgment in analyzing problems to resolve or elevate intermediate to advanced system issues. (required)
• Ability to handle multiple tasks to completion and through to customer satisfaction. (required)
• Proven organization/planning, customer service, and response skills. (required)
• Participate in IT on-call rotation schedule for Desktop Support team to include evenings and weekend as needed (generally one week every several months). (required)
• Flexibility to travel to company offices around the company as needed. (required)