IT Service Desk Technician

Network Overdrive; Dubai; On-site; AED 183,621 - 257,069; Full time

Job summary

A global IT services provider is looking for an IT Service Desk Technician based in Dubai. In this role, you will provide technical solutions for corporate clients, focusing on desktop, networking, and cyber security issues. You will work evenings, ensuring timely responses to North American customers. The ideal candidate will have a background in system administration, excellent problem-solving skills, and proficiency with Azure and Microsoft technologies. This is a permanent, full-time position.

Qualifications

• Proven experience as a System Administrator or similar role.
• Resourcefulness and strong problem-solving aptitude.
• Knowledge of system security and data backup/recovery.

Responsibilities

• Ensure timely response to customer needs during business hours.
• Maintain customers' Azure infrastructure operational 24/7.
• Investigate cyber security events and manage email quarantines.
• Troubleshoot and resolve critical hardware and software problems.
• Monitor and optimize system performance.

Skills

Resourcefulness

Problem-solving

Customer Service skills

Excellent English

Education

BSc/Ba in Information Technology or related discipline

Microsoft Certified Systems Administrator (MCSA)

Tools

Azure

Microsoft 365

Fortinet firewalls

Active Directory

Windows Server OS

Hyper-V

Job description

About the job IT Service Desk Technician

Network Overdrive Australia is hiring in Dubai

We are looking for an IT Service Desk Technicianable to work evenings and be part of a global team of IT professionals.

You will be required to provide technical solutions to Corporate clients about Desktop, Networking (LAN, WAN, VPN, Wifi and Internet), and Cyber Security.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly.

You should also have excellent English and Customer Service skills and with an interest to speak to our clients on the phone about minor IT frustrations and major outages.

Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently for our clients anywhere in the world.

Responsibilities

• Ensure North American customers are receiving timely response to their needs during USA business hours via phone, email, chat and ticketing system.
• Take necessary actions to have customers Azure Infrastructure, Windows domain servers, Exchange servers, file/print servers, application servers operational on 24 X 7 basis.
• Conduct timely updating OS patches, security patches and service packs to minimise cyber security threats
• Investigate cyber security events in SIEM
• Manage email quarantines and perform analysis of malware.
• Troubleshoots and resolves critical hardware and software problems.
• Monitors and tests system performance and provides performance statistics and reports.
• Recommends and executes modifications systems to improve efficiency, reliability, and performance.
• Define and perform system backups and recovery procedures to ensure data protection.
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Familiarity with various operating systems and platforms

Provide Support in the following areas :

• HP and Dell Workstations and Laptops
• Azure and Microsoft 365 Platforms
• Fortinet firewalls, switches and WAPs
• Active Directory
• Windows Server OS
• Hyper-V
• File and Print Server
• Windows Active Directory inc Group Policy

Requirements and skills

• Proven experience as a System Administrator, Network Administrator, or similar role
• Resourcefulness and problem-solving aptitude
• BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus

Note: We will only consider applications that have a 'no objection certification' from their current employer.

Job Types: Permanent, Full-time