Dubai IT Desktop Support Specialist

Geosyntec; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

Geosyntec in Dubai, United Arab Emirates seeks an experienced Desktop Support Technician to join its Information Technology team, ensuring robust security, risk management, and reliable IT services for employees.

The role requires an Associate degree with 2+ years of relevant experience, or a total of 4 years, plus Office 365 fundamentals and additional Microsoft certifications. You will work on imaging, endpoint management, and cross-functional IT collaboration.

Qualifications

• Associates degree and 2 years of relevant experience, or a cumulative minimum of four (4) years total relevant experience in an intermediate to advanced computer, laptop, and mobile device support role, supplemented by coursework in the field or any equivalent combination of education, experience, and training.
• Microsoft Office 365 Fundamentals (required).
• Certified Modern Desktop Administrator Associate or equivalent Microsoft certification in Windows OS 10 (preferred).
• Apple certification (preferred).

Responsibilities

• Perform intermediate to advanced desktop administration and client/desktop service and support in supporting, maintaining, and managing IT endpoint assembly, installation, imaging, configuration, optimization, maintenance, repair, testing, and upgrading client-facing technologies.
• Perform the imaging of computers using SCCM, creating bootable USB drives.
• Perform advanced troubleshooting and diagnostics for optimum performance by users of desktop computers, laptops, handheld/wireless devices, printers, copiers, and related computing technologies, adhering to departmental procedures and company policy.
• Support intermediate to advanced Office 365 services.
• Administer appropriate levels-related security controls, governance, compliance, and data loss prevention to secure enterprise computing assets from vulnerabilities and threats (e.g., anti-virus, anti-spam, anti-spyware, etc.).
• Efficiently manage, research, and troubleshoot relative incoming incident and service management requests with the ability to prioritize accordingly, escalating requests as appropriate to other IT team members in a fast-paced team environment (telephone, email, and tracking systems).
• Ensure complex customer needs are monitored, addressed, documented, and resolved promptly and effectively through customer satisfaction.
• Gather relevant information and regularly update the manager and teammates regarding progress, risk management, potential business impact, resource management, timing, overruns, etc.
• Compose supporting technical documentation as it relates to this position.
• Cross-collaborate with all IT operating segments as needed.

Skills

Desktop troubleshooting

Office 365 administration

Hardware/software installation

End-user support

Security basics

Education

Associate degree in IT or related field

Microsoft 365 Fundamentals

Modern Desktop Administrator Associate (preferred)

Apple certification (preferred)

Tools

SCCM

Job description

Geosyntec in Dubai, United Arab Emirates seeks an experienced Desktop Support Technician to join its Information Technology team, ensuring robust security, risk management, and reliable IT services for employees.

The role requires an Associate degree with 2+ years of relevant experience, or a total of 4 years, plus Office 365 fundamentals and additional Microsoft certifications. You will work on imaging, endpoint management, and cross-functional IT collaboration.