IT Technical Support Engineer

Ghobash Group; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Ghobash Group in Abu Dhabi seeks an experienced IT Support Specialist to be the first line of contact for troubleshooting servers, desktops, software, and network availability. You will manage backups, antivirus, patches, user provisioning, and connectivity.

The role requires Windows OS expertise (7/8/8.1/10), MS Office troubleshooting, and collaboration with the L2 team on VMware/Hyper-V infrastructure. MCSE/CCNA and 5+ years of experience are expected.

Qualifications

• Bachelor's degree in Computer Science or equivalent.
• MCSE and CCNA certifications are mandatory.
• Minimum 5 years of desktop and server support experience.
• Fluency in English (written and spoken).
• Basic network troubleshooting knowledge.
• Familiarity with ITIL processes.

Responsibilities

• Serve as initial point of contact for troubleshooting servers, desktops, software, and network issues.
• Manage backups, antivirus, Windows patches, user/mailbox creation, password resets, and connectivity support.
• Install and troubleshoot issues related to Windows Server OS.
• Provide installation and troubleshooting for Windows 7/8/8.1/10 and MS Office applications.
• Troubleshoot desktop, laptop, printer, and MS Office issues; diagnose with users and supervisor.
• Coordinate with L2 team on Network, VMware, and Hyper-V infrastructure.

Skills

Desktop support

Server support

Windows OS

Office 365

VMware

Hyper-V

Education

Bachelor's degree in Computer Science

Tools

VMware

Hyper-V

Azure

Microsoft 365

Job description

• To serve as the initial pointofcontact for troubleshooting Servers desktops software network and monitoring service availability for our customers.
• Responsible for managing backups antivirus installation of Microsoft Patches User and mailbox creation Password reset and supporting connectivity.
• Installation & troubleshoot the issues related to Server Operating System.
• Excellent Installation & Troubleshooting knowledge on MS Windows 7 8 8.1 & 10 operating system.
• Troubleshoot the issues related to desktop laptops printers and Microsoft Office applications.
• Respond and diagnose problems through discussion with users and supervisor.
• Work closely with L2 team in Managing the Network VMWare and HyperV Infrastructure.
• Build deploy and maintain standard Windows updates and application installation packages.
• Monitor and manage the backups & Antivirus.
• Monitor customers IT infrastructure connectivity and availability.
• Monitor and Manage the Azure Cloud Infrastructure Microsoft 365 applications.
• Strong troubleshooting knowledge of Outlook & O365 suites O365 Management Portal.
• Hands on troubleshooting knowledge of LAN/WAN issues.
• Troubleshoot and Manage the CCTV DVR & Time Attendance Machine.
• Knowledge on Biometric Access Control Backups Video Conferencing etc.
• Be aware of latest security threats and be able to quickly respond or recommend course of action to IT management as threats arise.
• On a scheduled rotation provide offhours emergency coverage for evenings weekends and holidays.
• Other duties and responsibilities as assigned based on business needs.

Qualifications :

• Bachelors degree (or equivalent) in Computer Science.

Additional Information :

• Microsoft Certified System Engineer (MCSE) & (CCNA) is Mandatory.
• Basic network trouble shooting.
• General understanding of ITIL Process.
• Excellent customer service skills including verbal and written communication skills.
• Excellent organizational and troubleshooting skills.

Experience Requirements:

• Minimum of 5 years of Desktop and Server support experience.
• Experience providing customer support for server application software in a multisite enterprise.

Attributes and Behaviours:

• Able to handle multiple tasks in a fastpaced environment.
• Ability to create and maintain positive and professional business relationships with both internal associates.
• Proven diagnostic problem solving and solution development capabilities required.
• Fluency in English language.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Engineering Support,Law Enforcement,ABB,Information Security,Adobe Dreamweaver,Data Analysis
Experience: years
Vacancy: 1