IT Desktop Support

Halian | Managed Services, Recruitment Agency & Contract Staffing; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Halian | Managed Services, Recruitment Agency & Contract Staffing is seeking a skilled IT Desktop Support End User in Dubai for a 6 month extendable contract. The role focuses on providing advanced end-user support across Windows, macOS, and Linux, with strong troubleshooting skills and collaboration with the IT team.

You will manage Active Directory, group policies, and network services, perform OS deployments, and assist in IT hardware upgrades while maintaining documentation and knowledge

Qualifications

• 3+ years of desktop support or IT support experience.
• Proficient with Windows, macOS, and basic Linux.
• Experience with AD, DNS, DHCP, and group policies.
• Strong troubleshooting and customer service skills.

Responsibilities

• Provide advanced technical support for hardware, software, and network issues.
• Troubleshoot desktops, laptops, printers, and OS deployments (SCCM/H Ghost).
• Manage AD accounts, GPOs, and permissions.
• Remote troubleshooting and SLA-driven incident handling.
• Collaborate with Level 1 support to resolve escalations.
• Prepare hardware/software upgrades and maintain knowledge base.

Skills

Desktop support

Troubleshooting

Customer service

Remote support

Windows support

macOS support

Linux basics

Time management

Communication skills

Tools

SCCM

Symantec Ghost

Active Directory

Group Policy

DNS

DHCP

Remote Desktop Tools

Job description

IT Desktop Support End User Dubai6 Month Extendable Contract

We are seeking a highly skilled and motivated Desktop Support End User to join our IT support team. The ideal candidate will have strong troubleshooting skills and experience providing technical assistance and support to end-users. You will be responsible for diagnosing and resolving hardware and software issues, maintaining desktop systems, and ensuring the overall smooth operation of IT services within the organization.

Key Responsibilities

• Provide advanced technical support to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve desktop and laptop issues, including operating system (Windows/Mac/Linux), application software, and peripheral devices (printers, scanners, etc.).
• Perform system imaging, OS installations, and software deployments using tools like SCCM, Ghost, or similar.
• Manage, maintain, and support Active Directory accounts, group policies, and permissions.
• Collaborate with the Level 1 support team to resolve escalated technical issues in a timely manner.
• Provide hands‑on troubleshooting for desktop, laptop, and mobile devices, ensuring minimal downtime for end-users.
• Support the deployment, configuration, and management of desktop hardware and software, including patch management.
• Maintain knowledge base articles and documentation for common issues and solutions.
• Assist in the preparation and deployment of IT hardware and software upgrades.
• Work closely with the IT team to support and maintain IT infrastructure and services.
• Perform remote troubleshooting and provide user support through remote desktop tools.
• Respond to and prioritize service requests in accordance with Service Level Agreements (SLAs).

Required Qualifications

• 3+ years of experience in desktop support, IT support, or a related technical field.
• Proficiency in supporting Microsoft Windows OS (Windows 10/11), mac OS, and basic Linux systems.
• Experience with hardware troubleshooting and diagnostics (e.g., desktops, laptops, printers).
• Familiarity with Active Directory, Group Policy, DNS, DHCP, and other core network services.
• Experience with remote desktop support tools and ticketing systems.
• Strong problem‑solving skills with a focus on customer service and efficient issue resolution.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and manage time effectively.

Preferred Qualifications

• Comp TIA A+ or other relevant certifications.
• Experience with mobile device management (MDM) solutions.
• Familiarity with ITIL or similar IT service management frameworks.
• Experience with VMware or other virtualization technologies.
• Knowledge of cloud‑based applications and services (e.g., Office 365, Google Workspace).

IT Desktop Support in Dubai, United Arab Emirates