IT Analyst

Accor; Fujairah; On-site; AED 60,000 - 120,000; Full time

Job summary

Fairmont Hotels & Resorts in Fujairah invites a skilled IT Support professional to join our luxury hospitality team. You will provide first‑level hardware, software, network and hotel systems support across the property, ensuring seamless operations for Heartists and guests.

You will install and maintain computers and peripherals, manage user accounts, coordinate with vendors and assist in cybersecurity and backups, while upholding Accor standards of service and brand excellence.

Qualifications

• Diploma or Bachelor’s Degree in IT or related field.
• Minimum of 5 years of IT support experience in a hotel or hospitality environment.
• Good knowledge of computer hardware, software, networking and troubleshooting.
• Experience with Windows, Microsoft Office, printers, Wi‑Fi and basic network infrastructure.
• Knowledge of hotel systems such as PMS, POS, PBX and access control is an advantage.
• Strong problem solving, analytical and organisational skills.
• Good communication and interpersonal skills with a strong customer-service mindset.
• Knowledge of IT security, data protection and cybersecurity best practices.
• Good command of English, both written and spoken.

Responsibilities

• Provide first-level IT support for hardware, software, network connectivity and hotel IT systems.
• Install, configure and maintain computers, printers, telephones, network equipment and other IT devices.
• Manage user accounts, system access, software installations, updates and security patches.
• Monitor IT systems and assist with backups, cybersecurity, business continuity and disaster recovery procedures.
• Coordinate with IT vendors and service providers for maintenance, repairs and technical support.
• Support Heartists onboarding by setting up required IT equipment, accounts and system access.

Skills

Customer service mindset

Communication skills

Problem solving

Organizational skills

Time management

Education

Diploma or Bachelor's degree in IT

Tools

Windows OS

Microsoft Office

Printers

Wi‑Fi

PMS

POS

PBX

Network infrastructure basics

Job description

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Fujairah Beach Resort

Nestled among the hidden valleys of the majestic Al Hajar Mountains, our unique beach resort lies along the coast of Dibba, the second-largest town in the emirate of Fujairah offering guests the holiday of a lifetime.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

• Daily IT support activities and prioritise technical requests based on operational needs.
• Provide first-level support for hardware, software, network connectivity and hotel IT systems.
• Install, configure and maintain computers, printers, telephones, network equipment and other IT devices.
• Support hotel systems including PMS, POS, PABX, Wi‑Fi, access control and other operational technology.
• Troubleshoot technical issues and escalat​e complex matters to the IT Assistant Manager or approved service providers.
• Manage user accounts, system access, software installations, updates and security patches.
• Maintain IT equipment, asset inventories, software licences, warranties and service records.
• Monitor IT systems and assist with backups, cybersecurity, business continuity and disaster recovery procedures.
• Coordinate with IT vendors and service providers for maintenance, repairs and technical support.
• Support new Heartist onboarding by setting up required IT equipment, accounts and system access.
• Provide basic IT training and guidance to Heartists on systems, applications and cybersecurity awareness.
• Maintain accurate records of IT incidents, requests, repairs, maintenance and inventory.
• Ensure IT equipment, systems and confidential information are protected and used in accordance with Accor and hotel policies.
• Maintain secure, organised IT and server areas and report technical, safety or security concerns promptly.
• Support IT projects, system upgrades, installations and new technology implementations as required.
• Deliver professional and responsive IT support to Heartists and guests while maintaining a high level of confidentiality.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
  Foster an inclusive environment where every individual feels valued and respected

Qualifications

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or a related field.
• Minimum of 5years of experience in IT supportwithin a hotel or hospitality environment.
• Good knowledge of computer hardware, software, networking and troubleshooting.
• Experience with Windows, Microsoft Office, printers, Wi‑Fi and basic network infrastructure.
• Knowledge of hotel systems such as PMS, POS, PBX and access control is an advantage.
• Strong problem solving, analytical and organisational skills.
• Good communication and interpersonal skills with a strong customer-service mindset.
• Ability to manage multiple priorities and respond effectively to IT issues.
• Knowledge of IT security, data protection and cybersecurity best practices.
• Good command of English, both written and spoken.

Job-Category: Information Technology

Job Type: Permanent

Job Schedule: Full-Time

Requirements: