IT Analyst: Automation & Digital Solutions

Rakbank; United Arab Emirates; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Career growth across IT

Exposure to diverse systems

Hands-on digital transformation

Collaborative team environment

Mentoring from experienced pros

Job summary

Rakbank in the United Arab Emirates seeks an entry-level IT Support specialist to troubleshoot and resolve application and system issues, provide user support, and assist with system enhancements.

You will collaborate with business and technology teams to deliver solutions, support automation initiatives, and help ensure SLAs are met. Fresh graduates are welcome, with opportunities to grow across IT.

Qualifications

• Bachelor's degree in Computer Science, IT, Software Engineering, or related field.
• Solid understanding of technology and software concepts.
• Strong analytical and problem-solving abilities.
• Fresh graduates or interns welcome to apply.
• Banking knowledge is a plus but not required.

Responsibilities

• Troubleshoot and resolve application and system-related issues.
• Provide functional and technical support to users.
• Support system enhancements, testing, and implementation.
• Collaborate with business and technology teams to deliver solutions.
• Support automation and digital transformation initiatives.
• Monitor applications to ensure SLA compliance.
• Maintain technical documentation and issue records.
• Coordinate with vendors to deliver technology solutions.

Skills

SQL fundamentals

Python or scripting

Application support

Problem-solving

Communication skills

Learning agility

Emerging tech interest

Education

Bachelor's degree in Computer Science or related field

Job description

Rakbank in the United Arab Emirates seeks an entry-level IT Support specialist to troubleshoot and resolve application and system issues, provide user support, and assist with system enhancements.

You will collaborate with business and technology teams to deliver solutions, support automation initiatives, and help ensure SLAs are met. Fresh graduates are welcome, with opportunities to grow across IT.