International Service Coordinator – UAE Nationals Only

Peergrowth Consultancy Co.; Dubai; On-site; AED 140,000 - 240,000; Full time

Job summary

Peergrowth Consultancy Co. is seeking an International Service Coordinator to support international customer programmes and ensure smooth service delivery operations from its Dubai-based team.

The role focuses on coordinating day-to-day activities, serving as the main contact for customers and partners, and maintaining accurate programme records across multiple locations in a fast-paced international environment.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Experience in customer service, service coordination, administration, or operational support preferred.
• Strong communication, interpersonal and organisational skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Responsibilities

• Coordinate day-to-day delivery of international customer programmes and service activities.
• Act as main contact for customers, suppliers, external partners, and internal teams.
• Manage customer enquiries, service requests, and operational follow-ups.
• Maintain programme documentation, certifications and customer records.
• Coordinate activities across teams and locations with timely communication.
• Monitor service progress, identify issues and escalate as needed.
• Support process improvement to boost efficiency and customer experience.
• Provide administrative and operational support to ensure service delivery.

Skills

Communication skills

Organizational skills

MS Office

Multitasking

Education

Bachelor's degree or equivalent

Job description

A leading multinational organisation in the healthcare and diagnostics industry is looking for an International Service Coordinator to support international customer programmes and ensure smooth service delivery operations.

Key Responsibilities:

• Coordinate the day-to-day delivery of international customer programmes and service activities.
• Act as the main point of contact for customers, suppliers, external partners, and internal teams.
• Manage customer enquiries, service requests, and operational follow-ups.
• Maintain programme documentation, certifications, and customer records accurately.
• Coordinate activities across multiple teams and locations, ensuring timely communication and follow-up.
• Monitor service progress, identify operational issues, and escalating concerns when necessary.
• Support process improvement initiatives to enhance operational efficiency and customer experience.
• Provide administrative and operational support to ensure effective service delivery.

Requirements:

• UAE Nationals with a valid Family Book only.
• Bachelor's degree or equivalent professional experience.
• Previous experience in customer service, service coordination, administration, or operational support is preferred.
• Strong communication, interpersonal, and organisational skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
• Proactive, customer-focused, and capable of working independently in an international environment.