International Services Coordinator (UAE Nationals only)

Abbott; United Arab Emirates; On-site; AED 134,000 - 201,000; Full time

Job summary

Abbott in Dubai, UAE is seeking an International Service Coordinator (UAE Nationals only) to support international customer programmes. You will coordinate day-to-day service activities, manage customer requirements, and ensure operational processes run smoothly, working with customers, suppliers, external partners and internal teams.

You will act as a central point of contact, maintain documentation, drive service improvements, and build strong stakeholder relationships across locations while

Qualifications

• Degree educated or equivalent professional experience.
• Previous experience in service coordination, customer service, administration, or operational support is desirable.
• Strong communication and interpersonal skills with the ability to engage effectively across diverse teams and locations.
• Excellent organizational skills with the ability to manage multiple priorities and deliver on commitments.
• Strong attention to detail and commitment to maintaining accurate records and documentation.
• Proficient in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Proactive and customer-focused, with strong problem-solving abilities and sound judgment on issue escalation.
• Able to work independently while collaborating effectively within an international environment.

Responsibilities

• Coordinate and support the day-to-day delivery of international customer programmes.
• Act as a central point of contact for customers, partners, suppliers, and internal teams.
• Ensure effective communication and follow-up of service-related activities and actions.
• Provide customer, operational, and administrative support to facilitate the resolution of enquiries and service requests.
• Maintain programme documentation, certifications, and customer records with accuracy and attention to detail.
• Build strong stakeholder relationships and coordinate activities across multiple teams and locations.
• Monitor progress, identify issues, and Escalate where appropriate.
• Support process improvement initiatives that enhance operational efficiency and customer experience.
• Contribute to the ongoing success of the International Service Delivery function.

Skills

Degree educated

Customer service

Service coordination

Communication skills

Organizational skills

MS Office

Education

Degree or equivalent

Job description

JOB DESCRIPTION

International Service Coordinator (UAE Nationals only)

Dubai, United Arab Emirates

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

In Abbott's Diagnostics Division

Our Diagnostics business delivers innovative technologies and services that provide accurate, timely information to help healthcare professionals make informed decisions and improve patient outcomes. Within Abbott Toxicology, we support organizations worldwide with trusted toxicology testing services, helping customers promote safer, healthier environments through reliable and actionable insights.

The Opportunity

We are looking for an International Service Coordinator to join our team in Dubai, UAE.

In this role, you will support the successful delivery of international customer programmes by coordinating day-to-day service activities, managing customer requirements, and ensuring operational processes run smoothly. Working closely with customers, suppliers, external partners, and internal stakeholders, you will play a key role in delivering a high-quality customer experience and supporting continuous service improvement.

What You'll Work On

• Coordinate and support the day-to-day delivery of international customer programmes.
• Act as a central point of contact for customers, partners, suppliers, and internal teams.
• Ensure effective communication and follow-up of service-related activities and actions.
• Provide customer, operational, and administrative support to facilitate the resolution of enquiries and service requests.
• Maintain programme documentation, certifications, and customer records with accuracy and attention to detail.
• Build strong stakeholder relationships and coordinate activities across multiple teams and locations.
• Monitor progress, identify issues, and Escalate where appropriate.
• Support process improvement initiatives that enhance operational efficiency and customer experience.
• Contribute to the ongoing success of the International Service Delivery function.

Qualifications

• Degree educated or equivalent professional experience.
• Previous experience in service coordination, customer service, administration, or operational support is desirable.
• Strong communication and interpersonal skills with the ability to engage effectively across diverse teams and locations.
• Excellent organizational skills with the ability to manage multiple priorities and deliver on commitments.
• Strong attention to detail and commitment to maintaining accurate records and documentation.
• Proficient in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Proactive and customer-focused, with strong problem-solving abilities and sound judgment on issue escalation.
• Able to work independently while collaborating effectively within an international environment.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Administrative Support

DIVISION:

TOX ARDx Toxicology

LOCATION:

United Arab Emirates > Dubai : Ubora Tower2

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable