Global Service Coordinator – Diagnostics Programs

Abbott; United Arab Emirates; On-site; AED 134,000 - 201,000; Full time

Job summary

Abbott in Dubai, UAE is seeking an International Service Coordinator (UAE Nationals only) to support international customer programmes. You will coordinate day-to-day service activities, manage customer requirements, and ensure operational processes run smoothly, working with customers, suppliers, external partners and internal teams.

You will act as a central point of contact, maintain documentation, drive service improvements, and build strong stakeholder relationships across locations while

Qualifications

• Degree educated or equivalent professional experience.
• Previous experience in service coordination, customer service, administration, or operational support is desirable.
• Strong communication and interpersonal skills with the ability to engage effectively across diverse teams and locations.
• Excellent organizational skills with the ability to manage multiple priorities and deliver on commitments.
• Strong attention to detail and commitment to maintaining accurate records and documentation.
• Proficient in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Proactive and customer-focused, with strong problem-solving abilities and sound judgment on issue escalation.
• Able to work independently while collaborating effectively within an international environment.

Responsibilities

• Coordinate and support the day-to-day delivery of international customer programmes.
• Act as a central point of contact for customers, partners, suppliers, and internal teams.
• Ensure effective communication and follow-up of service-related activities and actions.
• Provide customer, operational, and administrative support to facilitate the resolution of enquiries and service requests.
• Maintain programme documentation, certifications, and customer records with accuracy and attention to detail.
• Build strong stakeholder relationships and coordinate activities across multiple teams and locations.
• Monitor progress, identify issues, and Escalate where appropriate.
• Support process improvement initiatives that enhance operational efficiency and customer experience.
• Contribute to the ongoing success of the International Service Delivery function.

Skills

Degree educated

Customer service

Service coordination

Communication skills

Organizational skills

MS Office

Education

Degree or equivalent

Job description

Abbott in Dubai, UAE is seeking an International Service Coordinator (UAE Nationals only) to support international customer programmes. You will coordinate day-to-day service activities, manage customer requirements, and ensure operational processes run smoothly, working with customers, suppliers, external partners and internal teams.

You will act as a central point of contact, maintain documentation, drive service improvements, and build strong stakeholder relationships across locations while