Care Coordinator

Mediclinic; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

Mediclinic City Hospital in Dubai is seeking a Care Coordinator to support patients through their care journey, coordinating appointments, follow-ups and information flow across clinical and administrative teams. The role emphasizes timely patient follow-up and a seamless care pathway within the unit or program.

You will ensure a patient-centred experience with clear guidance, confidentiality, and cultural sensitivity, while maintaining accurate records and liaising with multidisciplinary teams

Qualifications

• High School Diploma or equivalent plus a formal accredited 6-month healthcare course or Nursing diploma.
• Certification or training in patient services, healthcare communication or care coordination is desirable.
• Additional training in cultural sensitivity, patient experience or hospitality is preferred.

Responsibilities

• Patient Navigation and Appointment Coordination
• Patient Communication and Response Management
• Patient Education, Guidance and Support
• Patient Experience and Care Coordination
• Documentation and Information Management

Skills

Basic Arabic language skills

Patient safety standards

English proficiency

Communication with clients/patients

Customer service principles

Client Service Orientation

Medical terminology

EHR/RCM knowledge

Active listening

Emotional intelligence

Team collaboration

Cultural sensitivity

Education

High School Diploma

Nursing Diploma

Job description

Closing date: 01/11/2026
Number of positions: 1
Recruiter name: Larla Anne Brazil Landicho
Reference number: 74912

Mediclinic City Hospital | Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

The Care Coordinator plays a key role in supporting patients throughout their care journey within the assigned unit or program by coordinating appointments and services, ensuring timely follow-up, facilitating communication between patients and multidisciplinary teams, and supporting continuity of care. The role provides patients with appropriate information, guidance and non-clinical support across relevant touchpoints while ensuring a culturally sensitive, confidential and patient-centred experience. The Care Coordinator works closely with clinical and administrative teams to facilitate an organised patient pathway, maintain accurate documentation and proactively address coordination requirements that may affect the patient's experience or progression of care within the assigned unit or program.

KEY RESPONSIBILITY AREAS

• Patient Navigation and Appointment Coordination
• Patient Communication and Response Management
• Patient Education, Guidance and Support
• Patient Experience and Care Coordination
• Documentation and Information Management

REQUIRED EDUCATION

ESSENTIAL EDUCATION High School Diploma or equivalent and a formal accredited 6-month healthcare course OR Diploma in Nursing or equivalent from an institution accredited in the home country. DESIRED EDUCATION Certification or training in patient services, healthcare communication or care coordination. Additional training in cultural sensitivity, patient experience or hospitality is preferred.

REQUIRED EXPERIENCE

At least 2 years of experience in healthcare or patient-facing administrative roles. Experience in appointment coordination, patient interaction or front-line clinical/healthcare operations. Experience supporting patients through appointments, investigations, procedures, follow-ups or other stages of a care pathway. Experience coordinating with clinical and administrative stakeholders to facilitate patient services.

DESIRED EXPERIENCE Previous experience in a care coordination, patient navigation or patient services role. Experience relevant to the assigned unit or program is highly desirable. Experience handling multi-channel patient communications. Experience working with multidisciplinary healthcare teams. Experience supporting patients through multi stage or complex care pathways.

REQUIRED JOB SKILLS AND KNOWLEDGE

• Basic Arabic language skills
• Comprehensive knowledge of patient safety standards
• Demonstrate sound proficiency in the English language (written and verbal)
• Ability to communicate effectively and professionally with clients / patients and colleagues
• Client service and related management principles
• Client Service Orientation
• Medical terminology and procedures
• Key understanding of the key requirements and demands for the Electronic Healthcare Record (EHR), Revenue Cycle Management (RCM)
• Active listening and learning
• Emotional Intelligence and Empathy
• Collaboration within a multidisciplinary environment
• Cultural sensitivity

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.