Intern - Front Office

247 Media Limited; Dubai; On-site; AED 13,000 - 27,000; Part time

Job summary

SO/ Uptown Dubai is seeking a motivated Front Office Intern to join our luxury team. This role offers practical experience in a high-end hotel setting, focusing on guest relations, check-in/check-out, and daily front desk operations.

Gain hands-on experience with guest services, PMS usage, and cross-department coordination in a fashion-forward, upscale environment.

Qualifications

• Enrolled in or pursuing hospitality-related studies.
• Excellent communication and guest service skills.
• Ability to work in a fast-paced luxury environment.

Responsibilities

• Welcome guests and assist with check-in and check-out procedures.
• Handle guest inquiries, requests, and concerns professionally and efficiently.
• Assist with room assignments, reservations, and guest registration.
• Answer incoming calls and emails, providing accurate hotel information.
• Learn and use the hotel's PMS for daily operations.
• Coordinate with Housekeeping and other departments to ensure smooth guest experiences.
• Provide information on hotel facilities, services, and local attractions.
• Support daily administrative tasks, guest records, and shift handovers.
• Maintain a professional, organized, and welcoming Front Desk environment.
• Work closely with the Front Office team to deliver exceptional guest service while developing practical hospitality skills.

Skills

Customer service

Communication

Team coordination

Multitasking

Education

High school diploma or currently pursuing hospitality studies

Tools

PMS software

Job description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant‑garde design and creative approach to the world of luxury.

We are looking for a motivated and guest-focused Front Office Intern to become part of our dynamic team at SO/ Uptown Dubai. This opportunity offers aspiring hospitality professionals the chance to gain valuable practical experience in a luxury hotel setting, enhance their communication and guest relations skills, and develop a deeper understanding of delivering personalized service and memorable guest experiences.

Key Responsibilities

• Welcome guests warmly and assist with check-in and check-out procedures.

• Handle guest inquiries, requests, and concerns professionally and efficiently.

• Assist with room assignments, reservations, and guest registration.

• Answer incoming calls and emails, providing accurate hotel information.

• Learn and use the hotel's Property Management System (PMS) for daily operations.

• Coordinate with Housekeeping and other departments to ensure smooth guest experiences.

• Provide information on hotel facilities, services, and local attractions.

• Support daily administrative tasks, guest records, and shift handovers.

• Maintain a professional, organized, and welcoming Front Desk environment.

• Work closely with the Front Office team to deliver exceptional guest service while developing practical hospitality skills.

Expected start date: February 2027