Front Office - Internship

TALENTMATE; Dubai; On-site; AED 20,000 - 31,000; Full time

Job summary

Banyan Tree Dubai is offering an enthusiastic Front Office Internship designed for hospitality students to gain hands-on experience in a luxury hotel setting. You will work with our Front Office team to deliver personalized service and memorable experiences to guests, while learning the mechanisms of daily hotel operations.

Join a dynamic, multicultural environment with mentorship from seasoned hospitality professionals and opportunities to develop your guest relations and communication skills

Qualifications

• Currently pursuing a diploma or degree in Hospitality Management or related field.
• Strong communication skills in English.
• Willingness to learn and adapt in a luxury hotel environment.
• Interest in Front Office operations and guest services.

Responsibilities

• Welcome guests warmly and assist in creating memorable arrival and departure experiences.
• Support Front Office daily operations, including guest check-ins/outs and inquiries.
• Learn and apply luxury hospitality service standards while delivering personalised guest experiences.
• Assist with guest requests and provide information about hotel facilities and local attractions.
• Gain exposure to Front Desk, Guest Relations, Concierge and other Front Office functions.
• Develop an understanding of hotel reservation systems and guest profiles.

Skills

Communication skills

Education

Hospitality-related degree

Job description

Banyan Tree Dubai

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.

Job Description

Company Description

Banyan Tree Dubai

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.

The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.

Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness centre and 7 dining options.

The Opportunity

We are looking for an enthusiastic & passionate Front Office Intern to join our team at Banyan Tree Dubai.

This is an exciting opportunity for hospitality students looking to gain hands‑on experience in a luxury hotel environment, develop their guest service skills & discover the art of creating exceptional guest experiences.

Working alongside our experienced Front Office team, you will gain valuable exposure to daily hotel operations, guest relations & the personalised service that defines luxury hospitality.

Possible Start Date: February 2027

What You’ll Be Doing

• Welcome guests warmly & assist in creating memorable arrival and departure experiences.
• Support the Front Office team with daily operations, including guest check‑ins, check‑outs & enquiries.
• Learn & apply luxury hospitality service standards while delivering personalised guest experiences.
• Assist with guest requests, providing accurate information about hotel facilities, services & local attractions.
• Gain exposure to Front Desk, Guest Relations, Concierge & other Front Office functions.
• Develop an understanding of hotel reservation systems, guest profiles & operational procedures.
• Work collaboratively with colleagues across departments to ensure seamless guest experiences.
• Handle guest information with professionalism, discretion & confidentiality.
• Participate in training & development opportunities throughout your internship.

What You’ll Gain

• Practical experience within a luxury hospitality environment.
• Exposure to international guest service standards & Front Office operations.
• Guidance & mentorship from experienced hospitality professionals.
• Opportunities to develop your communication, problem‑solving & guest relations skills.
• Experience working in a dynamic, multicultural team.
• A valuable foundation for your future career in hospitality.

Your Journey Starts Here

At Banyan Tree Dubai, we believe that exceptional guest experiences begin with genuine connections, thoughtful service & passionate people.

Qualifications

Who We’re Looking For

• Currently pursuing a diploma or degree in Culinary Arts, Culinary Management, Hospitality Management or a related field.
• A genuine passion for cooking, food preparation & the culinary arts.
• A positive attitude, willingness to learn & enthusiasm for working in a professional kitchen.
• Basic knowledge of culinary techniques, ingredients & food safety practices would be an advantage.
• Good communication skills in English.
• A team player who enjoys working in a dynamic, multicultural environment.
• Creativity, attention to detail & a willingness to explore different cuisines & cooking techniques.
• Ability to work in a fast‑paced kitchen environment while maintaining high standards of quality & hygiene.
• Previous culinary or kitchen experience is an advantage but not essential.

Additional Information

Why Join Us:

• The opportunity to embark on an exciting career in a company that is taking off!
• Ennismore’s values and fast‑growing environment
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture
• The opportunity to challenge the norm and work in a rewarding environment, building global brand
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• Job-Category: Rooms
• Job Type: Internship
• Job Schedule: Full-Time

Job Details

Role Level: Entry-Level

Work Type: Full-Time

Country: United Arab Emirates

City: Dubai

Company Website: https://www.group.accor.com

Job Function: Hospitality & Guest Services

Company Industry:

Sector: Hospitality