Front Office Intern

Ennismore; Dubai; On-site; AED 25,000 - 33,000; Full time

Benefits offered by this job

Free hotel stays for employees

Employee discounts on bars and rooms

Partner offers

Staff parties

Job summary

Ennismore invites applications for a Front Office/Guest Services role at 25hours Hotel One Central in Dubai. Welcome guests, assist with inquiries, and support check-in, checkout, and guest registration procedures to ensure smooth operations.

You will handle guest requests, respond to feedback, and coordinate with Housekeeping and Reservations while maintaining professional appearance and data privacy. Fluency in English and a customer-focused mindset are essential.

Qualifications

• Pursuing a diploma or degree in Hospitality Management, Hotel and Restaurant Management, Tourism, or a related field.
• Previous hotel operations or customer service experience is an advantage but not required.
• Good verbal and written communication skills in English.
• Strong customer service orientation and genuine interest in hospitality.
• Positive attitude, willingness to learn, and ability to work well in a team.
• Well-groomed, professional appearance and good interpersonal skills.

Responsibilities

• Greet guests warmly and assist with inquiries, directions and information about the hotel and its facilities.
• Assist with check-in, check-out and guest registration procedures.
• Handle guest requests, complaints and feedback professionally, escalating as needed.
• Answer calls, respond to inquiries and direct calls to the relevant departments.
• Provide information about hotel services, hours and local attractions.
• Assist with room allocation, reservations and updating guest data in the system under supervision.
• Coordinate with Housekeeping, Reservations and other departments for timely guest requests and smooth operations.
• Prepare and maintain guest documents, reports and Front Office records.

Skills

Customer service

Communication

Teamwork

Multitasking

Attention to detail

Education

Hospitality management (diploma/degree)

Tools

Microsoft Office

Job description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

Start Date: February 2027

Job Description

How does your working day look like …

Welcome guests warmly and assist with inquiries, directions, and general information about the hotel and its facilities.

Support the team with check-in, check-out, and guest registration procedures.

Assist in handling guest requests, complaints, and feedback professionally, escalating concerns to the appropriate team member when necessary.

Answer telephone calls, respond to guest inquiries, and direct calls to the relevant departments.

Provide accurate information about hotel services, facilities, operating hours, and local attractions.

Assist with room allocation, reservation inquiries, and updating guest information in the hotel system under supervision.

Coordinate with Housekeeping, Reservations, and other departments to ensure timely guest requests and smooth operations.

Support the preparation and maintenance of guest documents, reports, and other Front Office records.

Maintain a professional appearance and follow hotel grooming, hygiene, and service standards.

Handle guest information confidentially and comply with hotel policies, procedures, and data protection requirements.

Participate in departmental briefings, training sessions, and daily operational activities.

Demonstrate a positive attitude, teamwork, and a willingness to learn all aspects of Front Office operations.

Qualifications

Your personality counts more than your CV …

Currently pursuing a diploma or degree in Hospitality Management, Hotel and Restaurant Management, Tourism, or a related field.

Previous experience in hotel operations or customer service is an advantage but not required.

Good verbal and written communication skills in English.

Strong customer service orientation and a genuine interest in the hospitality industry.

Positive attitude, willingness to learn, and ability to work effectively in a team.

Well-groomed, professional, and presentable appearance.

Good interpersonal skills with the ability to interact confidently with guests from diverse backgrounds.

Basic computer skills and familiarity with Microsoft Office applications.

Good organizational skills, attention to detail, and ability to multitask in a fast-paced environment.

Flexible to work shifts, weekends, and public holidays as required by hotel operations.

Additional Information

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...