Insurance Coordinator

ReMed Medical; Dubai; On-site; AED 89,000 - 156,000; Full time

Benefits offered by this job

Competitive salary

Collaborative clinic culture

Job summary

ReMed Medical in Dubai is seeking an experienced Insurance Coordinator to manage patient insurance approvals, eligibility verification, and portal submissions. You will liaise with the medical team, TPAs, and patients to secure timely prior authorizations.

The role requires 3+ years in UAE healthcare settings, strong knowledge of UAE TPAs and DHA regulations, and proficiency with EMR systems. Excellent English communication is essential for clear interactions with auditors and clients.

Qualifications

• 3+ years as Insurance Coordinator in UAE healthcare.
• Knowledge of UAE TPAs and DHA regulations.
• Experience with EMR systems and insurance portals.
• Excellent verbal and written English communication.

Responsibilities

• Review treatment plans and submit timely prior-authorization requests.
• Verify client coverage, benefits, co-pays and deductibles before treatment.
• Navigate insurance portals to upload notes and track approvals.
• Address queries or rejections by collecting medical justification and submitting appeals.
• Explain insurance statuses and out-of-pocket costs clearly to patients.
• Coordinate with front desk and medical team to align schedules with approved limits.

Skills

Insurance coordination

Communication

English proficiency

Attention to detail

Tools

EMR software

Insurance portals

Job description

About Us

We are a premier regenerative medicine clinic in Dubai. We take pride in providing an exceptional patient experience by blending innovative medical solutions with seamless clinical operations.

Role Overview

We are looking for a skilled, detail-oriented Insurance Coordinator to take ownership of our patient insurance approval processes. In this role, you will be the primary link between our medical team, insurance providers (TPAs), and our patients. Your main objective will be checking patient eligibility, preparing medical documentation, securing prompt prior approvals for medical sessions, and navigating portal systems smoothly.

Key Responsibilities

• Prior Approvals:Review treatment plans and clinical documentation to submit accurate, timely prior-authorization requests for session packages.
• Insurance Eligibility & Verification:Verify client coverage, active benefits, co-pay amounts, deductibles, and remaining session limits prior to treatment.
• TPA & Portal Management:Navigate insurance portals to upload medical notes, track pending requests, and obtain approvals.
• Resubmissions & Rejection Management: Address queries or rejections from insurance auditors by collecting additional medical justification from clinicians and submitting appeals.
• Patient Financial Guidance: Explain insurance approval statuses, session caps, co-payments, and out-of-pocket costs in a clear and professional manner.
• Clinical Collaboration: Coordinate closely with front desk receptionists and medical team to align appointment schedules with approved insurance limits.

Requirements

• Experience: 3+ years of experience as an Insurance Coordinator in a UAE healthcare center or medical clinic.
• Local Market Knowledge: Strong understanding of UAE Third-Party Administrators (TPAs), eClaim workflows, and DHA insurance regulations.
• Technical Proficiency:Hands-on experience with medical insurance portals and Electronic Medical Records (EMR) software.
• Communication: Excellent verbal and written English communication skills to interact effectively with insurance auditors and clients.

What We Offer

• Competitive salary based on qualifications and experience.
• Collaborative and supportive work culture within a fast-growing specialty clinic.