Patient Services Executive - Medical Billing

AlFuttaim; Dubai; On-site; AED 45,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Job summary

Al-Futtaim Healthcare in Dubai is seeking a Patient Services Executive - Medical Billing to coordinate insurance claims, patient invoicing, appointments and payments while ensuring billing accuracy and a smooth clinic experience.

The role interfaces with physicians, patients and billing teams; a minimum of two years in patient services or medical billing is required, with fluency in English and strong attention to detail for documentation and confidentiality.

Qualifications

• Graduate with at least two years in patient services or related healthcare support.
• Fluent English; Arabic knowledge is a plus.
• Able to read detailed insurance documentation and manage priorities.

Responsibilities

• Review documents for accurate billing information and coding.
• Verify CPT codes and patient data before claims submission.
• Obtain timely insurance approvals for investigations and procedures.
• Submit reimbursement claims and monitor progress with payers.
• Investigate rejected claims and correct discrepancies.
• Prepare billing statements and respond to patient inquiries.

Skills

Insurance coding

Claim submission

CPT coding

Eligibility checks

Pre-authorization

Medical invoicing

Cash handling

Financial reporting

Tools

Microsoft Office

Job description

Patient Services Executive - Medical Billing Job Snapshot

Role: Patient Services Executive - Medical Billing Location: Dubai, United Arab Emirates Industry: Hospital & Health Care Function: Medical Billing / Coding Experience: Minimum 2 years Job Type: Full-time Position Overview The Patient Services Executive - Medical Billing position in Dubai, United Arab Emirates offers an opportunity within the Hospital & Health Care industry to coordinate insurance claims, patient invoicing, appointments, payments and front-desk support. Al-Futtaim Healthcare is hiring an organized professional who can protect billing accuracy while creating a smooth and respectful clinic experience for every patient.

Job Details

Country: United Arab Emirates City: Dubai Industry: Hospital & Health Care Function: Medical Billing / Coding Salary: 4000-7000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

This multidisciplinary position connects patients, physicians, insurance providers, billing teams and clinic operations. The role supports the clinic 's financial performance by reducing claim errors, securing timely approvals, recording payments correctly and resolving reimbursement issues. It also helps patients navigate appointments, documentation and insurance requirements with clarity and confidence.

Key Responsibilities

• Review medical records and translate documented diagnoses, treatments and procedures into accurate billing information.
• Verify CPT codes and patient data before claims are prepared or submitted.
• Obtain timely insurance approvals for investigations, treatments and clinical procedures.
• Submit reimbursement claims and monitor their progress with third-party payers.
• Investigate rejected or denied claims, correct discrepancies and update the clinic database.
• Coordinate with physicians and medical billing specialists to confirm treatment codes and supporting documents.
• Generate invoices according to approved services, contracted rates and payment arrangements.
• Maintain complete electronic and paper records for patient visits, diagnostic tests and treatments.
• Prepare billing statements and respond to questions concerning payments, reimbursements and account balances.
• Protect confidential medical, financial and personal information in line with clinic procedures.
• Greet patients, confirm appointments and manage clinic traffic to support efficient service delivery.
• Check consent and insurance forms for completeness and legibility before patients proceed for treatment.
• Explain documentation requirements clearly while responding to urgent patient needs professionally.
• Receive payments by cash, cheque or credit card and issue accurate receipts.
• Record daily cash, insurance, credit and previous-visit payment transactions in the clinic management system.
• Count and reconcile cash drawers at the start and end of each shift, reporting discrepancies promptly.
• Transfer daily income records to the financial system and hand over collections for deposit.
• Prepare daily, weekly and monthly clinic financial reports.
• Process refunds only after verifying outstanding balances, approvals, supporting documents and signatures.
• Maintain cash-control standards and obtain valid authorization for credit card transactions.
• Support supplier payments and coordinate with accounts personnel when required.
• Identify unusual billing activity and report suspected insurance fraud through the appropriate channels.
• Work with the multidisciplinary care team while observing local safeguarding and workplace safety policies.
• Recommend practical improvements to patient-service, billing and payment processes.

Ideal Profile

Ideal Profile The preferred candidate is a graduate with at least two years of experience in patient services, medical insurance, clinic invoicing, cash handling or a related healthcare support position. The role requires someone comfortable moving between detailed billing work and direct patient interaction without compromising accuracy or confidentiality. Fluent spoken and written English is essential, while Arabic communication skills will be an advantage. The successful candidate should be able to read detailed insurance documentation, manage competing priorities and remain composed when resolving payment or service concerns.

Skills Set

• Medical insurance coding and claim submission
• CPT code checking and treatment-code verification
• Insurance eligibility checks and pre-authorization
• Medical invoicing and reimbursement documentation
• Denied-claim investigation and correction
• Patient appointment and record management
• Clinic management and financial software
• Cash, cheque and credit-card processing
• Cash-drawer reconciliation and refund controls
• Financial reporting and transaction recording
• Microsoft Office and computer literacy
• Patient relations and front-desk coordination
• Confidential information management
• Conflict resolution and service recovery
• Analytical thinking and operational problem-solving

Why Join Us

This role provides broad exposure to patient administration, medical billing, insurance coordination and clinic finance within Dubai 's growing healthcare market. Employees can develop transferable operational expertise while working within an established regional group and a multidisciplinary clinical environment. The position also offers medical insurance and the stability of a healthcare network focused on accessible, patient-centered services.

About the Company

Al-Futtaim is a diversified regional business headquartered in Dubai, with operations spanning automotive, financial services, real estate, retail and healthcare. Through HealthHub Clinics, Al-Futtaim Healthcare operates a multi-specialty network across Dubai that combines advanced diagnostics, experienced medical teams and coordinated patient services. The organization is recognized for its focus on clinical quality, evidence-based care and a patient-centered approach.