Insurance Claims Manager - Non-Motor & Motor lines

Combuzz; Abu Dhabi; Presencial; AED 300 000 - 540 000; Tempo integral

Resumo da oferta

Combuzz is seeking an experienced Insurance Claims Manager in Abu Dhabi to lead Motor and Non-Motor claims operations, ensuring efficient assessments, investigations, approvals and settlements. You will drive performance, costs control, and customer satisfaction in a regulated environment.

The role requires a senior professional with 15–20 years in general insurance claims and at least 5 years in a managerial position, plus ACII or FIII qualification.

Qualificações

• ACII or FIII professional qualification is mandatory.
• 15–20 years in general insurance claims with at least 5 years in a managerial role.
• Strong Motor and Non-Motor claims knowledge and regulatory awareness (CBUAE).
• Excellent leadership, negotiation and decision-making abilities.

Responsabilidades

• Lead Motor and Non-Motor claims operations, including assessment, investigation, approval and settlement.
• Manage complex, high-value claims, reserves, fraud investigations, recoveries and disputes.
• Ensure compliance with UAE regulations, CBUAE requirements and internal policies.
• Monitor costs, loss ratios, KPIs and turnaround times for the department.
• Manage relationships with brokers, garages, loss adjusters, surveyors, legal advisors and reinsurers.
• Lead, mentor and manage a 7–8 member claims team and ensure timely delivery.
• Prepare and present claims performance reports to senior management.
• Liaise with the Central Bank of the UAE (CBUAE) when required.

Conhecimentos

Leadership

Negotiation

Regulatory compliance

Analytical skills

Claims management

Formação académica

Graduate degree

Postgraduate degree

ACII or FIII

Descrição da oferta de emprego

Job description

Job Overview

We are seeking an experienced Insurance Claims Manager to lead Motor and Non-Motor Claims operations for a reputed insurance company in the UAE. The role involves overseeing claims assessment, investigation, approval, and settlement while ensuring regulatory compliance, cost control, operational efficiency, and customer satisfaction.

Key Responsibilities

• Lead and oversee Motor and Non-Motor claims operations, including assessment, investigation, approval, and settlement.
• Manage complex and high-value claims, reserves, fraud investigations, recoveries, and disputes.
• Ensure compliance with UAE insurance regulations, CBUAE requirements, and internal policies.
• Monitor claims costs, loss ratios, turnaround times, and departmental KPIs.
• Manage relationships with brokers, garages, loss adjusters, surveyors, legal advisors, and reinsurers.
• Lead, mentor, and manage a claims team of 7–8 members, ensuring performance and timely delivery.
• Prepare and present claims performance reports to senior management.
• Liaise with the Central Bank of the UAE (CBUAE) when required.

Requirements

• Graduate or postgraduate degree in a relevant discipline.
• Mandatory professional insurance qualification: ACII or FIII.
• 15–20 years of general insurance claims experience, including at least 5 years in a managerial role within a reputed UAE insurance company.
• Strong technical expertise in both Motor and Non-Motor claims and knowledge of CBUAE regulations.
• Excellent leadership, analytical, negotiation, and decision-making skills.

Reporting to: Head of Technical / General Manager