Insurance Claims Manager - Non-Motor & Motor lines

Combuzz HR Solutions; Dubai; On-site; AED 550,000 - 850,000; Full time

Job summary

Combuzz HR Solutions in Dubai seeks an experienced Insurance Claims Manager to lead Motor and Non-Motor claims operations, overseeing assessment, investigation, approval and settlement.

You will manage complex, high‑value claims, reserves, fraud investigations, recoveries and disputes, ensure compliance with UAE regulations and CB UAE requirements, and monitor costs, KPIs and turnaround times while mentoring a team of 7–8.

Qualifications

• 15–20 years of general insurance claims experience.
• At least 5 years in a managerial role within a reputed UAE insurance company.
• Strong technical expertise in Motor and Non-Motor claims.
• Mandatory professional insurance qualification: ACII or FIII.

Responsibilities

• Lead and oversee Motor and Non-Motor claims operations, including assessment, investigation, approval, and settlement.
• Manage complex and high-value claims, reserves, fraud investigations, recoveries, and disputes.
• Ensure compliance with UAE insurance regulations, CBUAE requirements, and internal policies.
• Monitor claims costs, loss ratios, turnaround times, and departmental KPIs.
• Manage relationships with brokers, garages, loss adjusters, surveyors, legal advisors, and reinsurers.
• Lead, mentor, and manage a claims team of 7–8 members, ensuring performance and timely delivery.
• Prepare and present claims performance reports to senior management.
• Liaise with the Central Bank of the UAE (CBUAE) when required.

Skills

Leadership

Analytical

Negotiation

Decision-making

Education

ACII or FIII

Job description

Insurance Claims Manager - Non-Motor & Motor lines

Dubai, United Arab Emirates | Posted on 10/14/2026

We are seeking an experienced Insurance Claims Manager to lead Motor and Non-Motor Claims operations for a reputed insurance company in the UAE. The role involves overseeing claims assessment, investigation, approval, and settlement while ensuring regulatory compliance, cost control, operational efficiency, and customer satisfaction.

Key Responsibilities

Lead and oversee Motor and Non-Motor claims operations, including assessment, investigation, approval, and settlement.

Manage complex and high-value claims, reserves, fraud investigations, recoveries, and disputes.

Ensure compliance with UAE insurance regulations, CBUAE requirements, and internal policies.

Monitor claims costs, loss ratios, turnaround times, and departmental KPIs.

Manage relationships with brokers, garages, loss adjusters, surveyors, legal advisors, and reinsurers.

Lead, mentor, and manage a claims team of 7–8 members, ensuring performance and timely delivery.

Prepare and present claims performance reports to senior management.

Liaise with the Central Bank of the UAE (CBUAE) when required.

Requirements

Graduate or postgraduate degree in a relevant discipline.

Mandatory professional insurance qualification: ACII or FIII.

15–20 years of general insurance claims experience, including at least 5 years in a managerial role within a reputed UAE insurance company.

Strong technical expertise in both Motor and Non-Motor claims and knowledge of CBUAE regulations.

Excellent leadership, analytical, negotiation, and decision-making skills.

Reporting to: Head of Technical / General Manager