Insurance Claims Manager – Motor

BuildWell HR Solutions; Dubai; On-site; AED 350,000 - 650,000; Full time

Job summary

BuildWell HR Solutions in Dubai seeks an Insurance Claims Manager – Motor with extensive UAE claims leadership experience to manage Motor and Non-Motor claims operations. The role oversees settlements, cost control, and regulatory compliance, reporting to senior management.

You will lead a 7-8 person team, drive performance KPIs, and ensure adherence to CB UAE requirements. A strong background in motor claims and governance is essential for success in this role.

Qualifications

• Minimum 15-20 years of general insurance claims experience, including at least 5 years in a managerial role in UAE.
• ACII or FIII professional insurance qualifications are mandatory.
• Strong knowledge of Motor and Non-Motor claims and CB UAE insurance regulations.

Responsibilities

• Oversee Motor and Non-Motor claims assessment, investigation, approval, and settlement.
• Manage complex and high-value claims, reserves, fraud investigations, recoveries, and disputes.
• Ensure regulatory compliance with UAE insurance regulations and internal procedures.
• Monitor costs, loss ratios, turnaround times and KPIs for the department.
• Manage relationships with brokers, garages, loss adjusters, surveyors, lawyers and reinsurers.
• Lead and develop a claims team of 7-8 members and report performance to Senior Management.
• Liaise with CB UAE as required.

Skills

Leadership

Team management

Regulatory compliance

Analytical skills

Communication

Education

Graduate or postgraduate degree

ACII or FIII

Job description

Job Title: Insurance Claims Manager – Motor

Job Location: Dubai, United Arab Emirates

Date Posted: 14 October 2026

Job Reference/ID: BW/2026/10/065

Job Description / Role:

Lead and manage Motor and Non-Motor Claims operations, ensuring timely and fair claims assessment and settlement, cost control, regulatory compliance, and efficient claims management in line with company policies and CBUAE requirements.

Reporting to: Head of Technical and/or General Manager.

Key Responsibilities:

• Oversee Motor and Non-Motor claims assessment, investigation, approval, and settlement.
• Manage complex and high-value claims, claims reserves, fraud investigations, recoveries, and disputes.
• Ensure compliance with UAE insurance regulations, CBUAE requirements, and internal claims procedures.
• Monitor claims costs, loss ratios, turnaround times, and departmental KPIs.
• Manage relationships with brokers, garages, loss adjusters, surveyors, lawyers, and reinsurers.
• Lead, direct, and develop the claims team of 7-8 members and report claims performance to Senior Management. Oversee the performance and deliverables of all team members.
• Liaise with CB UAE as and when it is required.

Experience Required:

• Minimum 15-20 years of general insurance claims experience, including at least 5 years in a managerial role in a reputed Insurance company in UAE

Education Qualifications: Graduate or postgraduate degree; professional insurance qualifications such as ACII or FIII is mandatory.

Skills Required:

• Strong technical knowledge of Motor and Non-Motor claims and CB UAE insurance regulations.
• Excellent team management
• Leadership
• Analytical skills

Employment / Job Type: Full Time

Salary: Excellent salary package

About the Company:

A recruitment and manpower consultancy serving construction, engineering and facilities employers. It supports clients with sourcing skilled trades, technical staff and project professionals for assignments across the Gulf region.

Company Industry: Insurance

Department / Functional Area: Claims

Closing Date: Not mentioned (apply as soon as possible)