Insurance Call Center Agent — Emirati Client Care Pro

intelligentsolutionshr; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Intelligentsolutionshr is assisting a leading insurance organization in Dubai to hire Call Centre Agents. The role focuses on delivering exceptional customer service, handling inquiries, and guiding clients through insurance-related information. Emirati candidates with a high school, diploma, or bachelor’s degree are welcome.

Strong English communication is required; Arabic is an advantage. Prior call center experience is preferred but not mandatory, with emphasis on a professional demeanor and

Qualifications

• Strong command of English; Arabic is a plus.
• Excellent verbal and written communication abilities.
• Ability to build rapport with customers and colleagues.
• Comfortable working in a fast-paced call center environment.
• Demonstrates a positive attitude and willingness to learn.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide accurate information about insurance products and policies.
• Resolve inquiries and complaints promptly and to the customer's satisfaction.
• Maintain precise records of interactions in internal systems.
• Escalate complex cases to relevant departments when needed.

Skills

English communication

Interpersonal skills

Customer-focused

Education

High School

Diploma

Bachelor's Degree

Job description

Intelligentsolutionshr is assisting a leading insurance organization in Dubai to hire Call Centre Agents. The role focuses on delivering exceptional customer service, handling inquiries, and guiding clients through insurance-related information. Emirati candidates with a high school, diploma, or bachelor’s degree are welcome.

Strong English communication is required; Arabic is an advantage. Prior call center experience is preferred but not mandatory, with emphasis on a professional demeanor and