Insurance Customer Care Specialist (Dubai)

IIQAF; Dubai; On-site; AED 78,120 - 83,700; Full time

Benefits offered by this job

Performance-based incentives

Medical insurance

Paid annual leave

UAE employment visa

End-of-service benefits as per UAE Lab

Job summary

IIQAF Group in Dubai seeks a professional, customer‑focused Customer Service Representative to join our insurance team. You will handle policy inquiries, assist clients with products and services, resolve concerns, process requests, and ensure a seamless customer experience.

Ideal candidates have experience in customer service, insurance support, call center operations, and policy administration. Strong communication, problem solving, and a passion for service are essential.

Qualifications

• Bachelor's degree or diploma in Business Administration, Insurance, Finance, Marketing, or a related field.
• Experience in customer service, insurance support, call center operations, client relationship management.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, and other channels.
• Provide accurate information about policies, coverage, and claims procedures.
• Assist customers with policy applications, renewals, cancellations, and account updates.
• Handle complaints professionally and resolve issues promptly.
• Maintain accurate customer records using CRM and insurance systems.
• Educate customers about available insurance products and services.
• Coordinate with underwriting, claims, finance, and operations teams.

Skills

Customer Service

Customer Support

Client Relationship Management

Insurance Operations

Policy Administration

Policy Renewals

Claims Support

Insurance Documentation

Communication Skills

Education

Bachelor's degree or diploma in Business Administration/Insurance/Finance/Marketing

Tools

CRM software

Microsoft Office

Job description

IIQAF Group in Dubai seeks a professional, customer‑focused Customer Service Representative to join our insurance team. You will handle policy inquiries, assist clients with products and services, resolve concerns, process requests, and ensure a seamless customer experience.

Ideal candidates have experience in customer service, insurance support, call center operations, and policy administration. Strong communication, problem solving, and a passion for service are essential.