Care Advisor - Customer Care & Solutions

Allianz; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Allianz Partners in the UAE is seeking a Care Centre – Junior Agent to respond to telephone inquiries about our products and services by following standard scripts and procedures, ensuring calls are answered promptly and documented for follow-up.

The role requires a Bachelor’s degree (medical background preferred) and 2+ years in a call centre or customer service environment, MS Office proficiency, legal eligibility to work in the UAE, and a customer‑oriented, AI‑ready mindset.

Qualifications

• Bachelor's degree required; medical background preferred.
• 2+ years in a Call Centre/Customer Service environment.

Responsibilities

• Respond to inbound calls and assist customers/providers with inquiries.
• Follow standard scripts and procedures to resolve issues and document outcomes.
• Adjudicate follow-up actions and maintain accurate call records for quality and improvement.

Skills

Customer service

MS Office

Legal eligibility to work in UAE

Education

Bachelor's degree

Medical background preferred

Tools

MS Office Suite

CRM software

Job description

Allianz Partners in the UAE is seeking a Care Centre – Junior Agent to respond to telephone inquiries about our products and services by following standard scripts and procedures, ensuring calls are answered promptly and documented for follow-up.

The role requires a Bachelor’s degree (medical background preferred) and 2+ years in a call centre or customer service environment, MS Office proficiency, legal eligibility to work in the UAE, and a customer‑oriented, AI‑ready mindset.