Call Centre Agent - UAE National (Emiratisation)

intelligentsolutionshr; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Intelligentsolutionshr is assisting a leading insurance organization in Dubai to hire Call Centre Agents. The role focuses on delivering exceptional customer service, handling inquiries, and guiding clients through insurance-related information. Emirati candidates with a high school, diploma, or bachelor’s degree are welcome.

Strong English communication is required; Arabic is an advantage. Prior call center experience is preferred but not mandatory, with emphasis on a professional demeanor and

Qualifications

• Strong command of English; Arabic is a plus.
• Excellent verbal and written communication abilities.
• Ability to build rapport with customers and colleagues.
• Comfortable working in a fast-paced call center environment.
• Demonstrates a positive attitude and willingness to learn.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide accurate information about insurance products and policies.
• Resolve inquiries and complaints promptly and to the customer's satisfaction.
• Maintain precise records of interactions in internal systems.
• Escalate complex cases to relevant departments when needed.

Skills

English communication

Interpersonal skills

Customer-focused

Education

High School

Diploma

Bachelor's Degree

Job description

General Overview:

We are hiring for our client, a leading organization within the insurance sector, seeking enthusiastic and customer-focused Emirati professionals to join their team as Call Centre Agents in Dubai. This is an excellent opportunity to build a long-term career within a well-established and professional environment, where you will play a key role in delivering exceptional customer service and supporting clients through their insurance-related inquiries. The role is ideal for individuals who enjoy engaging with people, solving problems, and working in a fast-paced, service-driven environment.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information regarding insurance products, services, and policies.
• Resolve customer inquiries, concerns, and complaints in a timely and customer-centric manner.
• Maintain accurate records of customer interactions and updates within internal systems.
• Deliver a high standard of customer service while ensuring customer satisfaction.
• Escalate complex cases to relevant departments when required and follow up to ensure resolution.
• Adhere to internal service standards, operational procedures, and quality guidelines.
• Collaborate with internal teams to support seamless customer experiences.

Key Requirements:

• Emirati with a FamiIy Book (Emiratisation role) – mandatory High School, Diploma, or Bachelor's Degree holders are welcome to apply.
• Strong communication skills in English; Arabic is an advantage.
• Previous customer service or call centre experience is preferred but not mandatory.
• Strong interpersonal and relationship-building skills.
• Ability to work effectively in a fast-paced and customer-focused environment.
• Positive attitude, professional demeanor, and willingness to learn and develop.
• Good organizational skills with the ability to manage multiple customer interactions efficiently.